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#34289 RM4.7.0.1 Install will not let me unlock full version

Posted by Hayman on 15 March 2010 - 07:02 PM in Discussion

Thank you for the suggestion, but I already tried that and no difference.

I wrote a ticket on this and support sent me my user name and key. I noticed that it was different than the one I used. I was trying to use my RM3 key by mistake. When I used the RM4 key it worked fine. The difference is that the RM3 key is only 2 sets of 4 digits instead of the 3 sets of 4 digits uset by RM4. So since I didn't type in a large enough key the Unlock botton stayed grayed out.



#34188 RM4.7.0.1 Install will not let me unlock full version

Posted by Hayman on 12 March 2010 - 01:01 AM in Discussion

Thank you for the suggestion, but I already tried that and no difference.



#34184 RM4.7.0.1 Install will not let me unlock full version

Posted by Hayman on 11 March 2010 - 10:06 PM in Discussion

I purchased a new Laptop with Windows 7 on it and tried to install RM4.7.0.1. It installs ok and then when I click Unlock RootsMagic 4 - Full Registered Version it gives me the RootsMagic4 Unlock Screen. When I fill in my Name and Key then go to press the unlock button it is greyed out and the only thing I can press is the cancel button. What is wrong?