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#94994 Error importing Ancestry Tree

Posted by Rixter on 26 August 2019 - 07:17 PM in Issues

I installed the new version of RootsMagic, then successfully downloaded my larger tree with 1200+ person tree that had 2K records.




Thank you.


-- Rick

#94806 Error importing Ancestry Tree

Posted by Rixter on 18 August 2019 - 11:20 AM in Issues

Add my name to users having this problem. I have duplicated the problem on 3 computers through 2 routers and with different size trees.

  • The same error message appears...
    • ...on my primary PC running Windows 10 at home
    • ...on my secondary PC running Windows 7 at home
    • ...on my laptop running Win10 on the library's WIFI router
    • When I download my main tree on all three PCs
      • 1,227 people
      • 173 photos
      • 2,077 records
    • When I download a smaller tree on my primary PC (error just appears faster)
      • 17 People
      • 3 photos
      • 37 records

Finally, the RootsMagic program itself closes and leaves the error message in a pop-up window.


-- Rick