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#94744 Error importing Ancestry Tree

Posted by jeffkw on 14 August 2019 - 11:21 AM in Issues

Renee,

 

My tree is fairly new - it contains about 750 people.  The last successful import contained 1,300 images.  I've deleted several hundred since then, it's probably about 1,000 now.

 

I opened another support ticket yesterday at your suggestion.  I opened another today.  Can you explain how this will allow testing?

 

Thanks,

 

Jeff




#94741 Error importing Ancestry Tree

Posted by jeffkw on 13 August 2019 - 04:59 PM in Issues

Renee,

 

Yes - I've just been downloading documents from the WWII Draft Reg for Young Men & uploading back to the person's gallery ("Save to Ancestry" only saves a thumbnail).  I use the default filenames, like "Fold3_Page_1_Selective_Service_Registration_Cards_World_War_II_Multiple_Registrations (10).jpg" (sometimes I add the person's name).

 

If it would be helpful, I'd be happy to invite you as a contributor to test downloading my tree.

 

Thanks again,

 

Jeff




#94737 Error importing Ancestry Tree

Posted by jeffkw on 13 August 2019 - 10:24 AM in Issues

Renee,

 

Ticket has been opened, thanks for the quick response.

 

The changes I've made since I last successfully downloaded a tree have primarily been the addition of Fold3 images with the native file names (quite long..), and deletion of some distant relatives.  The deletions have likely left some media in my gallery unattached to a person on my tree.

 

I appreciate the help,

 

Jeff




#94728 Error importing Ancestry Tree

Posted by jeffkw on 13 August 2019 - 06:29 AM in Issues

 I'm unable to import my Ancestry tree due to this error at 82% of step "2. Importing your Ancestry tree":

 

Exception in module Rootsmagic.exe at 000649BB.  Invalid GUID picture (TanMediaPointerID)

 

The import has worked in the past, but I just completed some clean-up on Ancestry, and wanted to load a fresh tree into roots magic.  The clean-up included deleting about 100 people, attaching many facts to sources, and downloading & attaching Fold3 images to people's galleries.

 

Is there any way to identify the "Invalid GUID picture" in my Ancestry tree & delete it so I can complete the import?

 

Thanks for your help and great software!

 

Jeff