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#73752 Moving information from one family file to another

Posted by traveler2030 on 15 August 2015 - 05:58 PM in Discussion

Hi,

Sorry, I'm new at this.  How do I move both ppl at the same time? 

Thanks...




#73748 Moving information from one family file to another

Posted by traveler2030 on 15 August 2015 - 05:04 PM in Discussion

Hi again,

I tried the suggestions above and still have a problem get information from one file to other.  When I drag and drop information of grandfather that contains his marriage date to the second file that has his name but not the marriage date, that particular information doesn't appear on the other file.  The fact about his marriage doesn't transfer over by using drag and drop.  Is that a glitch?  Will I have to re-type that info on the second file? 

 

Any suggestions.. The video https://m.youtube.co...h?v=-dLBU_Tx9t8 did not help me for this problem.

 

Thanks. 




#73744 Moving information from one family file to another

Posted by traveler2030 on 15 August 2015 - 02:18 PM in Discussion

Thank you.




#73732 Moving information from one family file to another

Posted by traveler2030 on 15 August 2015 - 06:16 AM in Discussion

Hi,

Quick question:  How come when I moved information from one file to another, the updated information from one file is not transfered to the other file?  For example, after I updated the marriage date on one family file, the information did not show up on the the second file (using the click and hold to transfer from one file to the other).

 

Thanks.

 




#73439 How to change photo on rootsmagic7 webpage

Posted by traveler2030 on 31 July 2015 - 01:00 PM in Discussion

Hi,

Just a small question, if I want to change the photo on my webpage, do I need to delete the website and do it over? 

 

Thanks.

 

Bill




#73438 attaching media files to facts on the website

Posted by traveler2030 on 31 July 2015 - 12:54 PM in Discussion

Thank you for all your help..  I finally solved my problem...




#73384 Media - linking media when moving files to another computer

Posted by traveler2030 on 28 July 2015 - 04:26 PM in Discussion

Renee,

I tried backing up database and media folder by trying your suggestions.  However, the media folder didnt copy onto the removable drive.

How do I get my media folder to transfer from the old computer to the new one?

I am not sure how to do this... 

Thank you.

 

Bill




#73380 Media - linking media when moving files to another computer

Posted by traveler2030 on 28 July 2015 - 03:28 PM in Discussion

Okay.  I transferred the databases to the other computer by using RootsMagic 7 To Go.  I did put the folder with the media materials on the same thumbdrive. The databases were easily transferred.  However when I opened the file, there was an X on the media file.  My question is:  Do I have to upload each media file again for each person, by using the add media button.

 

Thank you.




#73370 Media - linking media when moving files to another computer

Posted by traveler2030 on 28 July 2015 - 11:04 AM in Discussion

Questions on linking media:

When transferring RootsMagic 7 files to another computer, how come the media doesn't link up with the files, even if I transfer the media folder with it?

Will I have to link each person with their photo again?  Anyone have any idea how to do this without having to add the media again for each person.

 

Any suggestions?  Or this is one of the problems with moving RootsMagic 7 files to another computer.

 

Thanks.

 

Bill

 

 




#73369 error message. "The application has encountered a problem.

Posted by traveler2030 on 28 July 2015 - 10:44 AM in Issues

Thanks for all your suggestions, used Run as administrator for awhile.  Decided to open a new user profile and the problem was solved....

 

Bill




#73020 Relationship Calculator

Posted by traveler2030 on 29 June 2015 - 08:08 AM in iPad / iPhone / iPod

Does anyone know when this will be corrected?  I have a family reunion in August and would like to show the relationship part on my iPad ....

 

Thanks.




#72762 error message. "The application has encountered a problem.

Posted by traveler2030 on 09 June 2015 - 11:46 AM in Issues

Hi kbensOn,

 

Thank you, that does works.  I still do not why I cannot open it by clicking the RM icon.  I will still see what RM Tech support comes up for a solution.  This is a great solution and a big help.

 

Thanks again.




#72749 error message. "The application has encountered a problem.

Posted by traveler2030 on 08 June 2015 - 04:25 PM in Issues

Hi Renee,

I tried your suggestions and still the same error message.  I have a enough space on the C Drive, something like 279 GB left.

 

Hopefully Tech Support will find a solution.  Still waiting for them to respond...

 

Thank you for your help.




#72718 error message. "The application has encountered a problem.

Posted by traveler2030 on 08 June 2015 - 08:57 AM in Issues

okay. thank you. The program just doesn't work now.  Usually, I have received good help on this forum.  Thought that I would ask to see if someone had a solution.  I have contacted tech support and waiting for an answer..

Thanks...




#72715 error message. "The application has encountered a problem.

Posted by traveler2030 on 08 June 2015 - 06:42 AM in Issues

Thank you for your suggestion.  I was able to upload program. However, I still have the same problem, stated above:

 

"The application has encountered a problem. We are sorry for the inconvenience."

"Not enough storage is available to complete this operation, ClassID: {56FDF344-FD6D-11D0-958A-006097C9A090}."

To see what data the error report contain, click here.

 

I am hoping that this problem can be solved..




#72701 error message. "The application has encountered a problem.

Posted by traveler2030 on 07 June 2015 - 07:47 PM in Issues

I uninstalled the program and tried to upload it again.
I get another message that it needs to automatically close RootsMagic Genealogy Software, but it doesnt close them when i press next.

Now I cannot upload the program to use it.  
What is going on?
Thanks.




#72700 error message. "The application has encountered a problem.

Posted by traveler2030 on 07 June 2015 - 06:32 PM in Issues

Hi,

When I try to start the program, I get an error message.

 

"The application has encountered a problem. We are sorry for the inconvenience."

"Not enough storage is available to complete this operation, ClassID: {56FDF344-FD6D-11D0-958A-006097C9A090}."

To see what data the error report contain, click here.

 

I open that and get a long summary, but no suggestions on what to do.

 

Has anyone had this problem? Rootsmagic worked the last time that I used it in April.

 

Any suggestions ?

Thanks.




#71849 Relationship Calculator

Posted by traveler2030 on 08 April 2015 - 12:00 PM in iPad / iPhone / iPod

Thank you. Do you think this issue will be resolved?



#71845 Relationship Calculator

Posted by traveler2030 on 08 April 2015 - 06:26 AM in iPad / iPhone / iPod

iOS 8.2



#71831 Relationship Calculator

Posted by traveler2030 on 07 April 2015 - 01:19 PM in iPad / iPhone / iPod

I have a problem with RootsMagic Version1.1.1. iPad app when I try to use Relationship section.. When I click on Person 1, I get this error message:

 

"Empty Database. There are no people to choose from. This is because you have not seleted a database yet or have selected an empty database."

 

I seem to remember that this worked before, but it is not working now.  I have loaded a family database and can look at the information when I click on any name on database.

 

Does this function "relationships" work?  If it does, how do I get it to work?

 

Thanks for your help.




#71052 Publish online problem - New information was not added to web page

Posted by traveler2030 on 23 February 2015 - 03:44 PM in Issues

Thank you. I received a message from RootMagic about the problem and it appears to be working.




#70931 Publish online problem - New information was not added to web page

Posted by traveler2030 on 20 February 2015 - 09:21 AM in Issues

I have cleared the history cache on the Firefox browser.

 

I did completely remove the family tree and tried to load another copy and I get an forbidden message:

  • 403 Forbidden
  • Code: AccessDenied
  • Message: Access Denied
  • RequestId: DFC32063157D95B4
  • HostId: 6nDPwDpM4kT0RVnB+xtMi0yp79nDdKpapr1EgKQ6kNN7sB7Y9vio8bfhjPBC8dvoEVVKFWAZOZg=

I did send a request to RM online help and waiting for a reply.

 

Thought that I try here first.  Any suggestions.

Thanks.

Bill




#70915 Publish online problem - New information was not added to web page

Posted by traveler2030 on 19 February 2015 - 06:57 PM in Issues

Today, when I used the Publish online, the new information was not added to the family web sites.

What could be causing that and how can I correct this?

 

Any help, advice or suggestions will be appreciated.

 

Thanks.

Bill




#70913 Publish Online versus html files

Posted by traveler2030 on 19 February 2015 - 06:52 PM in Discussion

Today, after I published online, I noticed that the new additions were not include on the RootMagic webpage.

Why would that happen? 

Any help, advice, or suggestions will be greatly appreciated.

 

Bill




#70559 attaching media files to facts on the website

Posted by traveler2030 on 06 February 2015 - 11:45 AM in Discussion

Hi,

I was using Publish online on the RM7.  I am changing an image to a different one on some of them and replacing some with the same image. 

 

I am not sure what you mean about what settings that I am using.  Sorry, just started using the program.

 

Thanks.