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#86605 Cannot Print Image

Posted by jonmira on 31 October 2017 - 04:10 PM in Discussion

Renee,

Yes, I was using the WebSearch; however, I did not use the external browser with the Ancestry website. Thanks for your help and the video!

John

#86575 Cannot Print Image

Posted by jonmira on 30 October 2017 - 03:14 PM in Discussion

I just renewed by Ancestry subscription after I cancelled it about three months ago. I have a problem printing images:

When I use "Search Ancestry" to view the "WWII Draft Registration," of a relative the image appears; however, the menu selection items on the right side of the image are just black squares. When try the Ancestry.com website and view the same image the menu selection items are visible.

I got in touch with Ancestry and they said the problem is with the RootsMagic program.

Should I reinstall my RootsMagic program?

Thanks for you help.

John