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#82916 problem with matched person - wrong ID?

Posted by Leah on 29 March 2017 - 10:34 PM in FamilySearch Family Tree

I can't seem to do that. There is a person on the familysearch side but it is not matched to my person. I see that I am able to select to match and then merge that familysearch person to the one mine is matched too, but when I try I get the error :
"Unable to merge persons

System denied the merge"




#82896 problem with matched person - wrong ID?

Posted by Leah on 28 March 2017 - 08:09 PM in FamilySearch Family Tree

I have a person in rootsmagic that at one time must have been matched to an individual in FamilySearch. The FamilySearch ID no longer seems to exist (I'm guessing the individual was merged at one point because I have found him under a different ID).

 

The problem is that I cannot seem to unmatch the person in Rootsmagic.

 

In the FamilySearch Person Tools screen both the Find Matches and Share Data screens freeze up for several minutes, and eventually come back with the error 'HTTP/1.1 410 Gone'.

I can't seem to close the message with the OK button, and it seems the only option is to forcibly quit RM.

 

I'm on the latest RM 7 on a Mac.