That explains it at least for me. That is the hardest area for us to support in TreeShare. Simply because Ancestry has two separate areas it supports for that one row in RootsMagic. We have the Person row with the primary name, and general notes, sources and media. Ancestry has a separate name field with its notes, media and sources and the general note, sources and primary photo area. Development keeps tinkering with this area in RM to try to get it to respond better. It's a case of one fix, breaks another area. It simply needs a rewrite in RM for two separate areas. That is on the development list. I know that doesn't help you right now, but at least you have some background on what's going on.
Thank you, Renee!