Jump to content


Renee Zamora

Member Since 10 Sep 2007
Offline Last Active Jul 13 2018 03:08 PM
*****

Topics I've Started

Issue merging records on FamilySearch

11 May 2018 - 07:26 AM

FamilySearch recently broke something in the FT API. Causing the FamilySearch Person Tools to only show sources when merging.  We are working with FamilySearch on this. You can still merge on the FamilySearch website under Possible Duplicates.


MacOS High Sierra Testers

16 August 2017 - 10:39 AM

I am looking for a few people that have MacOS High Sierra installed.  We have reports of RootsMagic for Mac not opening in this version.

 

We would need CodeWeavers to work directly with you. They will give instructions on how to capture the information they need in order to work on this. If you are interested in helping us, send an email Attn: Renee to support@rootsmagic.com 


Before Posting Questions on Ancestry Features Check Here

27 July 2017 - 12:41 PM

We've had a lot of repeat questions on the forums that can quickly be answered by looking at the Magic Guide "FAQ: WebHints & TreeShare for Ancestry".

http://rootsmagic.co...ncestry_FAQ.pdf

There is a list of RootsMagic Specific Items not supported in the Ancestry API. Along with Ancestry Tree Items not supported when downloaded or updated by TreeShare.

One frequently reported issue deals with anything attached to the Primary Name on Ancestry. There is no place to display it in RootsMagic.  This is because Ancestry has two areas it supports with only one area in RM for it to go.

RootsMagic has on the Person row the primary name, and the general notes, sources and media. The primary photo for the person is also stored there.  On Ancestry they have a separate fact for the primary name with its notes, sources and media. Then Ancestry has the general person notes, sources and primary photo. At this point we are trying to fit a square peg in a round hole, and things do not come out pretty. When you initially upload your RootsMagic tree or add a new person to Ancestry we can send items to a field that makes sense on Ancestry. If you are trying to update after the person is added you will have problems getting things into the right place. In fact the primary photo won't even display on the RM side if you have it marked as such in the MediaTag. Remove the checkmark and now you can see the photo, but you can't add it as a primary photo to the person on Ancestry, it will become general media.

Development is aware of all these issues, we have worked hard to make things fit. What needs to happen how is a complete rewrite of this area of RootsMagic in order to support these separate areas of Ancestry.

If you see anything that matches what has been reported then you don't need to report it again.


Before Posting Issues on Ancestry Features Check Here

27 July 2017 - 12:35 PM

We've had a lot of repeat "issues" being reported on the forums that can quickly be answered by looking at the Magic Guide "FAQ: WebHints & TreeShare for Ancestry".

 

http://rootsmagic.co...ncestry_FAQ.pdf

 

There is a list of RootsMagic Specific Items not supported in the Ancestry API. Along with Ancestry Tree Items not supported when downloaded or updated by TreeShare.

 

One frequently reported issue deals with anything attached to the Primary Name on Ancestry. There is no place to display it in RootsMagic.  This is because Ancestry has two areas it supports with only one area in RM for it to go.

 

RootsMagic has on the Person row the primary name, and the general notes, sources and media. The primary photo for the person is also stored there.  On Ancestry they have a separate fact for the primary name with its notes, sources and media. Then Ancestry has the general person notes, sources and primary photo. At this point we are trying to fit a square peg in a round hole, and things do not come out pretty. When you initially upload your RootsMagic tree or add a new person to Ancestry we can send items to a field that makes sense on Ancestry. If you are trying to update after the person is added you will have problems getting things into the right place. In fact the primary photo won't even display on the RM side if you have it marked as such in the MediaTag. Remove the checkmark and now you can see the photo, but you can't add it as a primary photo to the person on Ancestry, it will become general media.

 

Development is aware of all these issues, we have worked hard to make things fit. What needs to happen how is a complete rewrite of this area of RootsMagic in order to support these separate areas of Ancestry.

 

If you see anything that matches what has been reported then you don't need to report it again.