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Renee Zamora

Member Since 10 Sep 2007
Offline Last Active Today, 05:26 PM

Topics I've Started

FamilySearch Sources and Discussion Issues

19 December 2018 - 11:30 AM

Due to recent unexpected FamilySearch API changes specific features in RootsMagic's FamilySearch Person Tools are not currently working. 


1. Unable to add RootsMagic Sources to FamilySearch. You can add FamilySearch sources to RootsMagic. 


2. Unable to create new Discussions. You can add or modify a current Discussion.



RootsMagic Development and FamilySearch are currently working to resolves these issues. There is no need to report these issues to RootsMagic or FamilySearch support. 

RootsMagic for Mac on Mojave

11 October 2018 - 08:26 AM

Reports appear to confirm there are no issues with running RootsMagic on the final release of Mojave, that a complete uninstall / reinstall cannot solve. It is rare to need to do a complete uninstall. 


A complete uninstall includes the CrossOver wrapper around RootsMagic as well as the program itself. The directions are below

  1. Make sure you have a backup of any RootsMagic data files
  2. Delete any and all RootsMagic .dmg files from your computer
  3. Drag and drop the RootsMagic application icon to your trash bin
  4. In Finder, select Go > Go to Folder
  5. Type ~/Library/Application Support
  6. Drag the folder labeled "RootsMagic" to the trash bin
  7. Go to ~/Library/Preferences and delete the file called com.rootsmagic.rootsmagic.plist
  8. Drag and drop the RootsMagic 7 shortcut icon on the Dock to your trash bin
  9. Download and install the latest version of RootsMagic - http://rootsmagic.co...d/RootsMagic-7/

This will completely uninstall RootsMagic for Mac "and" the Crossover programming as well.


RootsMagicTV video: How to completely uninstall and reinstall RootsMagic on a Mac

"App" is not optimized for your Mac and needs to be updated

11 October 2018 - 08:10 AM

Have you seen this message on your Mac lately? If so don't worry.




RootsMagic for Mac will continue to work with High Sierra and Mojave. It is the CrossOver wrapper that will eventually need to be upgraded to run on 64-bit. Development is in contact with CrossOver on that. For the native Mac version of RootsMagic we will make sure it meets Apple's requirements.


To read more about the transition to 64-bit technology and how it affects 32-bit apps - visit: