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Renee Zamora

Member Since 10 Sep 2007
Offline Last Active Today, 02:56 PM
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Topics I've Started

MacOS High Sierra Testers

16 August 2017 - 10:39 AM

I am looking for a few people that have MacOS High Sierra installed.  We have reports of RootsMagic for Mac not opening in this version.

 

We would need CodeWeavers to work directly with you. They will give instructions on how to capture the information they need in order to work on this. If you are interested in helping us, send an email Attn: Renee to support@rootsmagic.com 


Before Posting Questions on Ancestry Features Check Here

27 July 2017 - 12:41 PM

We've had a lot of repeat questions on the forums that can quickly be answered by looking at the Magic Guide "FAQ: WebHints & TreeShare for Ancestry".

http://rootsmagic.co...ncestry_FAQ.pdf

There is a list of RootsMagic Specific Items not supported in the Ancestry API. Along with Ancestry Tree Items not supported when downloaded or updated by TreeShare.

One frequently reported issue deals with anything attached to the Primary Name on Ancestry. There is no place to display it in RootsMagic.  This is because Ancestry has two areas it supports with only one area in RM for it to go.

RootsMagic has on the Person row the primary name, and the general notes, sources and media. The primary photo for the person is also stored there.  On Ancestry they have a separate fact for the primary name with its notes, sources and media. Then Ancestry has the general person notes, sources and primary photo. At this point we are trying to fit a square peg in a round hole, and things do not come out pretty. When you initially upload your RootsMagic tree or add a new person to Ancestry we can send items to a field that makes sense on Ancestry. If you are trying to update after the person is added you will have problems getting things into the right place. In fact the primary photo won't even display on the RM side if you have it marked as such in the MediaTag. Remove the checkmark and now you can see the photo, but you can't add it as a primary photo to the person on Ancestry, it will become general media.

Development is aware of all these issues, we have worked hard to make things fit. What needs to happen how is a complete rewrite of this area of RootsMagic in order to support these separate areas of Ancestry.

If you see anything that matches what has been reported then you don't need to report it again.


Before Posting Issues on Ancestry Features Check Here

27 July 2017 - 12:35 PM

We've had a lot of repeat "issues" being reported on the forums that can quickly be answered by looking at the Magic Guide "FAQ: WebHints & TreeShare for Ancestry".

 

http://rootsmagic.co...ncestry_FAQ.pdf

 

There is a list of RootsMagic Specific Items not supported in the Ancestry API. Along with Ancestry Tree Items not supported when downloaded or updated by TreeShare.

 

One frequently reported issue deals with anything attached to the Primary Name on Ancestry. There is no place to display it in RootsMagic.  This is because Ancestry has two areas it supports with only one area in RM for it to go.

 

RootsMagic has on the Person row the primary name, and the general notes, sources and media. The primary photo for the person is also stored there.  On Ancestry they have a separate fact for the primary name with its notes, sources and media. Then Ancestry has the general person notes, sources and primary photo. At this point we are trying to fit a square peg in a round hole, and things do not come out pretty. When you initially upload your RootsMagic tree or add a new person to Ancestry we can send items to a field that makes sense on Ancestry. If you are trying to update after the person is added you will have problems getting things into the right place. In fact the primary photo won't even display on the RM side if you have it marked as such in the MediaTag. Remove the checkmark and now you can see the photo, but you can't add it as a primary photo to the person on Ancestry, it will become general media.

 

Development is aware of all these issues, we have worked hard to make things fit. What needs to happen how is a complete rewrite of this area of RootsMagic in order to support these separate areas of Ancestry.

 

If you see anything that matches what has been reported then you don't need to report it again.  


Ancestry API & TreeShare Issues

10 July 2017 - 05:23 PM

We posted this on Facebook on Friday. It appears Ancestry's network had issue most of last week. Our development has not received the all clear yet. So be aware that there maybe on going issues right now.

 

We got an email from Ancestry, and this is what we've put up on Facebook…
Just a heads-up for those of you using TreeShare this weekend, we've received word from our friends at Ancestry that they are experiencing some network issues. Basically, at intermittent times, Ancestry's servers may close some of the connections made to it by other systems (including your computer).

 

Network issues are not something you want to haphazardly try and fix. Ancestry has told us that they are working to solve these issues as quickly and as safely as they can.

 

In the meantime, there's a good chance that you won't even notice any problems. When RootsMagic encounters this problem, it will attempt several times to retry whatever it was doing. If it isn't successful, you'll see a "Connection Error" screen asking if you want to retry.


MacOS Sierra & Update 7.2.2.0

07 December 2016 - 06:14 PM

The new update 7.2.2.0 just released has the new CrossOver wrapper included. You only need to do the COMPLETE uninstall if you were experiencing any freezing issues running under Sierra. If you simply update within the program you will update the Rootsmagic version but not the CrossOver wrapper.

Here are the steps for the complete uninstall.

Drag-and-drop the RootsMagic application icon to your trashbin.
In Finder, select Go > Go to Folder
Type "~/Library/Application Support"
Drag the folder labeled "RootsMagic" to the trashbin.

I do recommend if you are a Mac user, and feel comfortable doing a complete uninstall, that you do so regardless of having freezing issues. Then you will be completely up-to-date with the Mac version.