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Renee Zamora

Member Since 10 Sep 2007
Offline Last Active Yesterday, 11:47 AM

Topics I've Started

Ancestry API & TreeShare Issues

10 July 2017 - 05:23 PM

We posted this on Facebook on Friday. It appears Ancestry's network had issue most of last week. Our development has not received the all clear yet. So be aware that there maybe on going issues right now.


We got an email from Ancestry, and this is what we've put up on Facebook…
Just a heads-up for those of you using TreeShare this weekend, we've received word from our friends at Ancestry that they are experiencing some network issues. Basically, at intermittent times, Ancestry's servers may close some of the connections made to it by other systems (including your computer).


Network issues are not something you want to haphazardly try and fix. Ancestry has told us that they are working to solve these issues as quickly and as safely as they can.


In the meantime, there's a good chance that you won't even notice any problems. When RootsMagic encounters this problem, it will attempt several times to retry whatever it was doing. If it isn't successful, you'll see a "Connection Error" screen asking if you want to retry.

MacOS Sierra & Update

07 December 2016 - 06:14 PM

The new update just released has the new CrossOver wrapper included. You only need to do the COMPLETE uninstall if you were experiencing any freezing issues running under Sierra. If you simply update within the program you will update the Rootsmagic version but not the CrossOver wrapper.

Here are the steps for the complete uninstall.

Drag-and-drop the RootsMagic application icon to your trashbin.
In Finder, select Go > Go to Folder
Type "~/Library/Application Support"
Drag the folder labeled "RootsMagic" to the trashbin.

I do recommend if you are a Mac user, and feel comfortable doing a complete uninstall, that you do so regardless of having freezing issues. Then you will be completely up-to-date with the Mac version.