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jeffkw

Member Since 13 Aug 2019
Offline Last Active Aug 23 2019 10:25 AM
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Posts I've Made

In Topic: Error importing Ancestry Tree

14 August 2019 - 11:21 AM

Renee,

 

My tree is fairly new - it contains about 750 people.  The last successful import contained 1,300 images.  I've deleted several hundred since then, it's probably about 1,000 now.

 

I opened another support ticket yesterday at your suggestion.  I opened another today.  Can you explain how this will allow testing?

 

Thanks,

 

Jeff


In Topic: Error importing Ancestry Tree

13 August 2019 - 04:59 PM

Renee,

 

Yes - I've just been downloading documents from the WWII Draft Reg for Young Men & uploading back to the person's gallery ("Save to Ancestry" only saves a thumbnail).  I use the default filenames, like "Fold3_Page_1_Selective_Service_Registration_Cards_World_War_II_Multiple_Registrations (10).jpg" (sometimes I add the person's name).

 

If it would be helpful, I'd be happy to invite you as a contributor to test downloading my tree.

 

Thanks again,

 

Jeff


In Topic: Error importing Ancestry Tree

13 August 2019 - 10:24 AM

Renee,

 

Ticket has been opened, thanks for the quick response.

 

The changes I've made since I last successfully downloaded a tree have primarily been the addition of Fold3 images with the native file names (quite long..), and deletion of some distant relatives.  The deletions have likely left some media in my gallery unattached to a person on my tree.

 

I appreciate the help,

 

Jeff