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Member Since 09 Jul 2019
Offline Last Active Nov 03 2019 05:35 AM

Topics I've Started

Ancestry Login - No Two-Factor Authorization Set

02 November 2019 - 03:47 PM

I have not been working on my genealogy for a couple of months. Today I was able to update some records on Ancestry. When I try to use Tree Share it takes me to a page that says I need to sign in to Ancestry. When I click on the "Sign In" button nothing at all happens. The screen freezes and I eventually need to use Task Manager to close Roots Magic.


I checked on Ancestry and Two Factor authorization is not turned on.


Any ideas?

TreeShare Crashing

12 August 2019 - 05:20 PM

Getting exception error and then screen freezes and need to use Task Manager to kill RootsMagic. This is happening every time I try to open TreeShare.


Application Error

Exception Exception in module RootsMagic.exe at 000649BB

invalid GUID Picture (TanMediaPointer.ID)


Ran all the database tools, no help.


Any ideas?

Web Hints shows Ancestry "Pending" tips when none are

09 July 2019 - 05:03 AM

New user here and wondering if I am doing something wrong.


Almost all my entries are showing a yellow light bulb with various numbers of "Pending" tips. When I click on the "Pending' number, the full list of Ancestry tips shows up, but all are either Accepted or Rejected. None are Undecided. Also, the total shown is not correct. For example, one record shows a total of 17 tips, but when I open the box to review them there are only 15. The 2 "Pending" hints are nowhere to be found.


Web Hints is a great feature, but if it does not work correctly it becomes useless. I would hate to turn off this feature, but I will need to do that unless someone can suggest how to fix this.