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Member Since 09 Jul 2019
Offline Last Active Nov 03 2019 05:35 AM

Posts I've Made

In Topic: Ancestry Login - No Two-Factor Authorization Set

03 November 2019 - 05:37 AM

This was answered a few days ago.



Or maybe not.


As I said, I do not have two factor authorization set in Ancestry, so this is not it. 

In Topic: TreeShare Crashing

13 August 2019 - 06:17 AM

I decided to just create a new RootsMagic file and re-download my Ancestry family tree. No luck.


The download reaches 99% of step 2 Importing your Ancestry tree and I get the same Application Error as before. 


My main purpose in using RootsMagic is the ability to share the data with Ancestry and not it is not working.


How do I contact RootsMagic about this? Do they monitor this forum?

In Topic: Web Hints shows Ancestry "Pending" tips when none are

09 July 2019 - 01:53 PM

No DNA profile (yet), just a plain old Ancestry database. 

In Topic: Web Hints shows Ancestry "Pending" tips when none are

09 July 2019 - 10:41 AM

I had turned off everything except Ancestry and was still seeing the phantom "Pending" hints.


In the WebHint options for Ancestry, I turned off everything except "record" hints and the Pendings went away. I turned everything back on one at a time and found that selecting "other member tree" hints caused the problem to return. I don't really care about that category, so it is turned off and things are working as expected now.