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Member Since 09 Nov 2018
Offline Last Active Apr 29 2019 08:08 AM

Posts I've Made

In Topic: Tree Share Connection Lost

17 January 2019 - 07:59 AM

I am having the same problem as everyone else. I was using TreeShare as recently as last night (Wednesday, 1/16). Today (Thursday, 1/17) I get an "Ancestry is not responding" error message. So frustrating - I was in the middle of something big! I am eagerly awaiting news of a fix for this issue.

In Topic: Cannot Confirm Webhints

06 January 2019 - 08:31 PM

I have had this same problem with Ancestry and also with MyHeritage. Some individuals show pending hints in RootsMagic but Ancestry (or MyHeritage) do not actually have any pending hints as indicated.


Deleting the people in Ancestry and then adding them back (and re-entering their marriages) seems onerous to me. I have not (yet) seen any solutions to the same problem in MyHeritage. Does anyone know of any other workarounds? Better yet, is there a way to eliminate or prevent this problem entirely?



In Topic: TreeShare - WebHints don't download for some individuals

09 November 2018 - 11:32 AM

I have this same problem. Ancestry webhints appear for most people in my file but for a select few, I get the "endless circle" and the hints never appear. I have not figured out a consistent difference between the majority that get webhints and the minority that simply to do not work.


Has anyone figured this one out yet?