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Laurence Cadd

Member Since 19 Aug 2018
Offline Last Active Aug 22 2018 05:08 AM
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Posts I've Made

In Topic: Converting Database from Rootsmagic 4

22 August 2018 - 05:07 AM

I am minded not to bother opening a ticket as I have found a solution.

 

Export the data from V4 in Ged format and then load into V7.

 

As the whole process is on the same laptop all the document links work and the data appears to be correct.


In Topic: Converting Database from Rootsmagic 4

19 August 2018 - 02:08 AM

It appears to be a data issue as another even larger file converts ok.

Is there a way to send the file to RootsMagic technicians and have them research why?


In Topic: Converting Database from Rootsmagic 4

19 August 2018 - 01:48 AM

Regrettably using Version 6 as advised does not improve the process. This version still 'hangs' trying to remove duplicates.

I suspect that the issue is the size of the database being converted as a smaller database does not have that issue.

 

If this issue is not resolved I will be requesting a refund of the cost.