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wq5w

Member Since 23 Aug 2017
Offline Last Active Sep 23 2017 11:39 PM
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Topics I've Started

TreeShare Disconnected For No Apparent Reason

12 September 2017 - 12:04 PM

My connected RM tree to Ancestry became disconnected for some reason (I did nothing that I know of to cause this).  Now when I connect to Ancestry via TreeShare it gives me the original screen asking me to "Download an Ancestry Tree" or "Upload to New Ancestry Tree".  Is there a way to re-connect my RM Tree to my Ancestry Tree?  I don't want to start over by uploading/downloading new trees.

 

Thanks,

Alan


Black Screen When Accessing Mapping

23 August 2017 - 06:10 PM

New user here so this may be an id 10 t error:

 

Whenever I click Tools:Mapping the map screen opens up and instead of a map I get a black screen.  The place list is there and everything else, but the window where (I suppose) a map is supposed to be is all black. I have checked the firewall and virus program settings and they all say they are allowing Rootsmagic through and not blocking anything.  Running Windows 10.

 

Any suggestions would be appreciated.

 

Thanks,

Alan