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gensearchnz

Member Since 03 Jul 2017
Offline Last Active Jul 09 2017 06:55 PM
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Posts I've Made

In Topic: Ancestry Tree Share problem

09 July 2017 - 06:53 PM

Thanks to all of you for your help, after many frustrating hours I remembered I had an old ancestry.com login that I hadn't used for about 7 years, it had the same username and email address but a different password. I logged into ancestry.com and changed the password to the same as the ancestry.com.au site and problem solved at last, I've now downloaded my tree to Roots Magic. Thanks again.

Robyn


In Topic: Ancestry Tree Share problem

05 July 2017 - 04:18 PM

Thank you ftipple and RobJ, and to Renee who emailed me. I had already selected the Australian Ancestry domain and wouldn't work. I'm now wondering if I should change my username and password on Ancestry.com.au and see if that somehow does the trick. I don't have any problems with Find My Past, but they have a different system and it's possible to log into any Find My Past domain with the same username and password.