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donegal

Member Since 23 May 2017
Offline Last Active May 24 2017 05:46 AM
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Posts I've Made

In Topic: RM7Setup incompatible with 64-bit Windows??!?

24 May 2017 - 05:45 AM

Thank you TomH


In Topic: RM7Setup incompatible with 64-bit Windows??!?

23 May 2017 - 02:17 PM

I think I've cracked it. I installed in Safe mode and whilst it paused for an uncomfortably long time creating short cuts, it started working. A quick look in Help/About shows Version 7.2.3.0 (24 Jan 2017). Is that what it should be? I do appreciate your responses. And Yes TomH it is in the x86 folder. Also, kbens0n, I never had the opportunity to try your suggestion because it was working but it's something I shall remember for the future. Still no Ancestry tie in yet though. I know it won't be long reading the forum. Thanks again.

In Topic: RM7Setup incompatible with 64-bit Windows??!?

23 May 2017 - 11:17 AM

I tried three times deleting the download file and re-downloading and installing but get the same result with antivirus off, and even the firewall off. When I go to the temp folder as above I click on the RM7Setup.exe file and get this "The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher."

 

So I check system information and sure enough I am running 64-bit operating system which I knew but I thought I better go through the motions. I am running RM7.2.2 and Win7 Service pack 1 btw

 

Any other ideas I can try? I was toying with the idea of compatibility mode (Windows 7 - not the Service pack version) but don't want to mess things up. Incidentally, what I didn't mention is that I tried to update RM before this latest update and that had the same result so I just gave up because I could treesync Ancestry.  I think my next move might be to try and instal in safe mode. I shall keep you posted.


In Topic: RM7Setup incompatible with 64-bit Windows??!?

23 May 2017 - 10:54 AM

Thank you for your reply and suggestions. I shall have a bash and let you know.