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Rick Landrum

Member Since 20 Aug 2016
Offline Last Active Yesterday, 10:36 AM

Posts I've Made

In Topic: Fact Notes Ancestry.com

09 April 2018 - 07:56 PM

That really is the only way. Get Ancestry support to send it to their development list. Since we had that reported during our beta testing I'm sure we have sent it to them too. 


In Topic: Fact Notes Ancestry.com

09 April 2018 - 01:34 PM

1. Confirming is on the enhancement request list. 


2. Ancestry needs to add it to their API before we can receive it. 

Any suggestions as to how to get them to do #2?

I have submitted a ticket with an email but have never heard back




In Topic: Fact Notes Ancestry.com

08 April 2018 - 10:45 AM

Ancestry doesn't have fact notes so you need to add it as a source. 


Section 1. Fill out nothing - so no Source

Section 2. Fill out Details, example: Birth note, and place the note in the "Other Information" area.

Section 3. Check the fact the note belongs to. In this example it would be the birth fact.


It will appear under "Other Sources" and connected to the fact on Ancestry. But, in TreeShare it will show as a fact note.


Sorry to be so long about getting back on your post.

I have tried your suggestion and it does work. However, I've found it is maybe more efficient to work from the Web Hints screen and use the "View in Ancestry" button to see the hint. I then use the "Print Preview" screen in Ancestry to copy the desired info to my clip board. I then use the "Edit RM" button in the Web Hints screen in RM to go to the desired fact, source, and paste the Abstract into the details tab on the source. That way I do not have to create an "Other Source" and bring it back to RM.


I guess this is like beating the drum, but my biggest issues with the new tools for working with RM and Ancestry are:

1) Lack of functionality in RM to copy a fact (including notes and sources) from one tree person to another, and

2) The fact that using Tree Share and/or Web Hints will not bring the transcription/abstract of source details from Ancestry to RM.


Oh well, maybe someday



In Topic: Re-syncing RootsMagic Tree to Ancestry Tree

04 April 2018 - 01:00 PM

Thanks Tom,


I suspected there could be a problem with disconnecting and then trying to reconnect. At the very least I figured all my previously worked hints would probably show back up.  I am checking all things on my PC and internet connection that might be contributing, but I suspect this is all due to the Ancestry server, band width issues, etc. Most of the time my connection works just fine, then I will hit a period of time where an update to or from Ancestry will significantly slow down or freeze. This sounds like communication issues, not software.


Thanks for the tips


In Topic: Tree Share Freezing

04 April 2018 - 12:53 PM

I agree


Thanks for the tips