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Member Since 03 Jan 2016
Offline Last Active Dec 02 2019 09:27 AM

Posts I've Made

In Topic: MyRootsMagic browser incompatibility?

02 December 2019 - 09:26 AM

Hi Renee,

Thanks for getting back to me.


I'm using RM7, and following the instructions in "Getting the best ... ", as I have done from the start. As I think I already mentioned, I haven't had a problem until this weekend, so I was completely flummoxed by what was happening.


However, I don't know if this is now going to turn into an egg-on-face moment for me, but I just tried clearing the caches in Safari manually, and this seems to have worked. I just hope it isn't a false dawn.


Sorry to have been such a pest, but I had given the URL and login instructions to my cousin, and was getting anxious that she wouldn't be able to access it.


Thanks again or your help.

In Topic: MyRootsMagic browser incompatibility?

02 December 2019 - 06:33 AM

Follow-up 2: I should have made it clear that this is when I am trying to access the public site.


There does not appear to be any problem when I access it from within RM itself. For instance I appear to have successfully updated the home page and the content this morning

In Topic: MyRootsMagic browser incompatibility?

02 December 2019 - 04:24 AM

Follow-up: spent the weekend trying to access MyRootsMagic, trying various browsers, with very mixed results. Sometimes I could get in, sometimes not, and never when using Safari. Also tried two online checkers, which reported variously that the site was down / not down, pretty much reflecting what I was seeing.


This morning (about 10:00AM Irish time) I tried again - using Safari - and everything seemed absolutely fine. Very fast response from the server, all working beautifully. Ten minutes later we're back to the weekend problems.


Could someone - anyone! - in RootsMagic tell me whether the problem is with the site or with me. Please!

In Topic: MyRootsMagic browser incompatibility?

30 November 2019 - 08:23 AM

Thanks Robert.


I was afraid it might be something like that. It's actually quite some time since I visited MyRootsMagic, and there's been a fairly major upgrade to Safari in the meantime. 


Have you tried the Vivaldi browser?


Quite nice, and very fast. And as I said in my original post, it gets me into the website.

In Topic: Release Date for RM8

16 November 2019 - 08:21 AM

Curious thing about Bruce's video - when I try to watch it keeps hanging at about the 22 minute mark. Has this happened to anyone else?


I feel like someone reading a whodunnit and finding that the last chapter is missing!