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SNemmers

Member Since 30 Oct 2015
Offline Last Active Oct 31 2015 04:36 PM
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Topics I've Started

Issue importing tree info from FS

30 October 2015 - 02:01 PM

Hello,

 

I seem to be experiencing an issue where I can't import tree info from FamilySearch. When I start a new tree in RM7, set up the support for FS, and log in I'm able to use the import function once. If I try to come back at another time and use it the box pops up like it's going to work, it says preparing to import, starts importing at self, immediately stops, and the window closes.

 

I've double checked my login information, restarted the program, restarted my computer, disabled my firewall, but the only way I can ever download from FS is if I make a new tree. However, like I said above, once I do an initial download to populate the tree I can't import again.

 

If it would help, I would be happy to try and record my screen to better illustrate what's happening.

 

Thank you