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SomebodySmart

Member Since 22 Jul 2015
Offline Last Active Yesterday, 09:36 PM
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Posts I've Made

In Topic: Stopped adding sources to FamilySearch

Yesterday, 08:03 PM

My current observation: It adds a source to the husband/wife relationship but not to the individuals. That may have been the "intermittent" I was observing earlier. FamilySearch support insists they do not provide product support so it is up to RM people to determine that it is a FamilySearch malfunction and work with them.


In Topic: Stopped adding sources to FamilySearch

Yesterday, 01:40 PM

FamilySearch says to contact RootsMagic. If the problem is on the FamilySearch server, RootsMagic will determine that.


In Topic: Stopped adding sources to FamilySearch

Yesterday, 01:13 PM

Are other people facing this problem?


In Topic: Stopped adding sources to FamilySearch

Yesterday, 12:14 PM

Response from FamilySearch:

 

Support for third party products Information
FamilySearch does not provide support for any third-party software. The third-party product vendors provide support for their products. 

You can find the partner's contact details in their product, on their website, and in the FamilySearch
Solutions Gallery.

 


In Topic: It highlights the wrong person

05 December 2018 - 08:51 PM

If you tested, be sure to remove the fictitious person before you forget.