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Member Since 19 Nov 2014
Offline Last Active Jan 17 2019 02:29 PM

Posts I've Made

In Topic: CrossOver is unable to initialize a critical component

29 December 2017 - 09:22 PM

Done and dusted!


A few minor problems at the end of the process due to file extensions, but logic (and Travis, a great guy at AppleCare) prevailed. I am now up and running and trying to figure out the new Ancestry hints.


A huge thanks to you J P and to Renee for her most excellent reinstall procedure!

In Topic: CrossOver is unable to initialize a critical component

27 December 2017 - 12:58 PM

Hey JP - thanks very, very much for the detailed assistance! To say the least, I am still confused at this point, but there seems to light on the horizon :-)


I followed your instructions - About this Mac - System Report - Select the Storage - Hardware - Macintosh HD selected. This revealed that I have about 820 GB out of a possible 999GB available and a Journaled HFS+ File System with a BSD Name of disk0s2.


Still confused I decided to contact Apple again. I was not pleased with the Apple Tech from yesterday. This new lad was most excellent and took me further into the Disk Utility. He definitively, positively concluded that my machine (mid-2011 vintage) is an HDD that does not have any SSD or Fusion capabilities!


Questions: Now that it has been established that I have an HDD, can I now follow the instructions above from Renee Zamora for reinstalling RM7? Or do I need to look further?


Again, thanks for your help and suggestions to "take things more slowly". While I await your further guidance I will begin the search for the .rmgb files.


In Topic: CrossOver is unable to initialize a critical component

26 December 2017 - 01:39 PM

Thanks for the note JP.


Since I am not that well versed with technical things (such as how to find the disc type and all associated files) I contacted Apple. Boxing Day is a busy at Apple so the lad I talked to really didn't have much time for me. I got the distinct impression he was sloughing me off :-)


He indicated that I had a 256GB SSD. My subsequent digging found reference to a 256GB solid-state second drive. But that still doesn't help to interpret your comment "assumption that your iMac does not have pure SSD rather than an HDD or a Fusion Drive". I don't know what you mean by this?


The Apple tech assistant was not aware of any easy way of finding all the files related to a particular application. He suggested I go through all the files on my computer - one by one!


So I am back at the beginning - I have a January 2017 copy of a .rmgc file - and no idea how to acquire all the RootsMagic data files before doing the recommended uninstall/install.


Any suggestions as to acquiring all the correct files for backup.

In Topic: CrossOver is unable to initialize a critical component

25 December 2017 - 02:16 PM

Argh! I am in deep schtuk!


I thought I would treat myself over the holiday and so some genealogy. Surprise, surprise  . . . RM won't load . . . .


I am an iMac user and I am having the same problem as described above. I have read the instructions on how to reinstall but I cannot back up my data as the RM program will not open.


It has been nearly a year since I last used RM and backed up my data. I backed up each time with the RM program option and also saved the data as a .rmgb file on a thumb drive.


And as others have found, the problem seems to have appeared after I installed the new iMac OS (High Sierra).


The last thumb drive backup was January 2017. There may be later data but I am not sure.


What can I do?