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Brian Lummis

Member Since 18 Oct 2014
Offline Last Active Dec 31 2014 11:34 AM
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Posts I've Made

In Topic: RootsMagic To-Go issues

06 December 2014 - 02:25 PM

If Norton is blocking the app because of a false positive it should be reported using the form at https://submit.syman...false_positive/ and they will review the file. As far as Trend is concerned you need to contact their support although I believe that RM Support should try to clear the problem by reporting at the following link http://www.trendmicr...n-reevaluation/. I believe that it is in the interests of the software provider to ensure that their customers are not inconvenienced and RM needs to be more proactive rather than let the user sort things out.


In Topic: Publish Online

03 December 2014 - 04:19 AM

As a TMG user thinking of moving to RM, the Publish Online "feature" is quite a negative for me. I have been used to publishing my data to my own domain name where I am completely in charge of what is published and how it is used. I have always had a worry about placing my data on so called public sites where the owner of those sites can then harvest the information and sell it on. The only benefit that I would get is the free hosting, which I could possibly get elsewhere, although I prefer to pay a small amout for hosting to keep my data as secure as possible.


In Topic: Thanks, but no thanks

30 November 2014 - 09:02 AM

I stand corrected, although that is not obvious from the Announcements front page.


In Topic: Thanks, but no thanks

30 November 2014 - 03:25 AM

Thanks zhangrau, I think that you have just proved the point about good communication as there have been been no Announcements for nearly two years. :rolleyes:


In Topic: Thanks, but no thanks

29 November 2014 - 04:19 PM

 

RootsMagic will never display its tracking system list because our competitors would see it and possibly take all these great ideas. RootsMagic users are not the only ones that read our forums.

 

Has anyone at RM ever considered that a competitor could easily see what customers want by using commonly available software to scrape the forum for those postings where the response has been the ubiquitous "confirming enhancement request is in our tracking system" and build up their own priority list?

 

I am one of many TMG users who are looking at what is currently available as well as being a paying customer of RM for a number of years without using it as my main genealogy program. Looking at the comments from some of the long term users of RM it is very reminiscent of TMG where in recent years there was going to be jam tomorrow and a possible rewrite. It is no wonder that there are TMG users and others who are nervous of the future.

 

I have however made my investment by purchasing RM7 in the hope that sufficient people will do so to ensure that the software is improved and is there for the long term. Unhappily I took the same view with TMG so I might be bad at backing horses!

 

What customers want, is to see is that someone is actually listening and doing something - vague promises are not enough in this modern day. Maybe I am spoilt as I also construct websites using software that is provided by a very small company with a responsive owner. Not only does he answer every query personally on the forum (and that can be 50 queries a day) he also responds with immediate updates when minor suggestions are made and has a Suggestions List which he works through for major updates. He is also honest and says if a suggestion is impracticable or would take too long to implement. I don't expect the same level of involvement from RM but that is what it should be aspiring to do.