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Member Since 10 Sep 2012
Offline Last Active Sep 14 2012 06:24 AM

Topics I've Started

How to remove media images from a source

13 September 2012 - 08:56 PM

When I open up master source records and add media images (either new or from already existing images) and try to remove the media, the only option seems to be to "delete the media from the database and remove all tags". I only want to remove the media file from that one source record that it was accidentally added to. Is there a way to do this? It seems like a bug. thanks

FamilySearch experienced an unexpected error

10 September 2012 - 07:20 AM


I am a new FHCD and was downloading Rootsmagic for the first time to evaluate and am running into an issue I hope I can resolve. I imported my PAF file to begin, and went under the "file-Familysearch central" option, which brought up the new FamilySearch interface. I selected "find matches" and it pulls up the nice list of names with ones that are already matched and unmatched.
I select an unmatched name on the left and it pulls up the info on the right side and begins searching (I am signed in to familysearch also). Doing this search is what pulls up the error "Family search experienced an unexpected error" Error #500 mch124.search.prod.ft-b,b16 propogating non-SearchApiException as SearchRuntimeException.

For records that are linked to FS already, I can click the i for more info next to the name and it connects to new FS, and I can also see my reserved ordinances,etc, but it appears it is having the issue with searching for duplicates or names to merge with FS.

Is this a known issue?