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Member Since 20 Apr 2010
Offline Last Active Dec 13 2010 04:05 PM

Posts I've Made


13 December 2010 - 02:26 PM

I've been using an XP computer and have no issue. I went to my Vista laptop and DID find the issue there. I can now duplicate the missing row of siblings on a Vista generated Photo Tree PDF. I will update our tracking system with these findings.

Renee, I have a XP laptop and the bottom row is missing. reignbeau


09 December 2010 - 11:05 AM

Sorry, I thought earlier you were saying the images not showing were actually PDFs. Instead you mean you have images (jpg, tiff, etc.) that are showing before you save the photo tree to PDF. It's on the PDF itself that you don't see these images appear.

If your grandson is unable to "fix" the issue, please submit a ticket on this. We would need a backup copy of your database and the images in question. Let us know which people you are creating the photo tree on and what is not showing. This will help us trouble shoot the issue. It would be also helpful to know what computer operating system you are using.

Submit a Ticket

Your correct, the images are showing before I save the photo tree TO PDF. Will let you know what happens after grandson take a look.

My computer system is an Acer XP. Thanks for your interest and all the help trying to figure this out. do you want me to send you my database? I can do that. Let me know.


09 December 2010 - 07:33 AM

Any tree photos I can get to show up on the screen are also saved into a PDF file.

The only thing I can think of is that the photo file may be too large, something with too high a resolution making it too large to shift to a PDF file.
I have tried several other things and nothing I have tried acts as you described.
Your PDF viewer could have something to do with it too, I suppose.

ANYWAY, check the properties of these photos that do not save to a PDF file, that should give you a clue.

Thanks for your input. Perhaps the PDF file has a problem. The photos are not saved to a PDF file and show up otherwise. Its only at the last step when I click on SAVE as PDF file that the photos are no longer there.

Am waiting till my grandson gets here. He is better at this than I am and maybe he can figure it out. Will let you know. Thanks again.


08 December 2010 - 09:27 PM

[quote name='Romer' date='08 December 2010 - 06:24 PM' timestamp='1291854289' post='40845']
Renee seems to be concluding in her most recent post that the files underlying the two photos missing in the pdf output are represented by disc files with pdf extensions rather than those with image file extensions (jpg, tif, etc.). Given that you followed the steps Renee listed, your first point, above, however, seems to suggest that the issue may be with the process involved after clicking on the Save button -- the creation of the pdf file, itself. I'd not think that you'd otherwise be able to see the photos in the Report Viewer.

Support may ultimately need for you to send your database (and relevant image files?) to further investigate what you're experiencing since Renee's testing didn't result in the problem that you're experiencing. Hopefully, she'll be able to post here later to steer you in the right direction.

Before you go any further, however, is there anything unique you can discern with the files associated with those two bottom photos when compared to the other files in which the images are appearing in the pdf output? I'm not sure exactly how to direct you, but perhaps file extension, file size/pixels,

Thank you all for trying to help. I think my grandson who will be over in a day or two. He knows much more about computer than I do. He can read your responses and maybe figure it all out. Will let you know how it goes. Thanks again. margret

than I am and he may be able to fix this.


08 December 2010 - 04:52 PM

[quote name='Renee Zamora' date='08 December 2010 - 10:07 AM' timestamp='1291824429' post='40830']
PDFs will not display in the Photo Tree. You will need to link to an image file, i.e. tiff, jpg, etc.

I give up I don't understand how this works. Thanks for trying.