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Member Since 13 Dec 2009
Offline Last Active Dec 31 2019 09:57 PM

Posts I've Made

In Topic: Duplicate photos and change in file names after restore

13 August 2018 - 04:38 PM

Thanks everyone, 


In response to each suggestion/comment;


1. I had recently done a "Fix Broken Links" as my previous computer had died and my media files were in different folders (by surname). For some unknown reason, I had a fair number of broken links so I "fixed them" and made sure there weren't any broken ones before the backup. 


2. I know I had duplicate files in other folders on a backup drive - especially since I last some other photos during the computer crash I had earlier.


3. I noticed on my laptop (which had the "restored" file) that some of the (2) and (3) extensions seemed to be the ones linked to my sources.


4. I believe I may have used "restore" when I first added RootsMagic to my new computer (several months ago) - I don't remember the exact procedure but I do know that my files are (or should have been) in individual folders by families (as I mentioned above).


At this point, I took notes of changes that needed to be made in my data while I was gone and added them, manually, to my file on my desktop. What do I need to do know to fix this situation? I'm still using my original file on my desktop. Until this is fixed, I really can't use backup and restore to use my data across different computers. Of course, the easiest solution would be for Rootsmagic to allow us to read/write data on the cloud that can be accessed from different devices (hint, hint). 

In Topic: MyRootsMagic.com Login

07 August 2018 - 03:56 PM

Hi Renee,


Never mind! I got it to work. I first discovered that I could log on to the site using RM6 on a very old computer (haven't used it in ages). However, I still couldn't do so in my current computer with RM7. Following your suggestion to download RM6 on my new computer, I could now connect but still couldn't open things on RM7.


What I ended up doing is changing my password (and e-mail) using RM6 on my new computer. That finally allowed me to connect with RM7.


Again, thanks!

In Topic: MyRootsMagic.com Login

07 August 2018 - 03:47 PM

Hi again!


I'm getting closer! I can  log in using RM; however, instead of entering my e-mail, I have to just a username. When I try to log in with my e-mail, in RM6, it won't let me. 


Unfortunately, I still can't log in using RM7.


Any ideas?

In Topic: MyRootsMagic.com Login

07 August 2018 - 02:52 PM

Thanks for the response. No, I'm using RM7 Should I try to install RM6 again? (Hopefully, I'll have a copy.)