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DerickH

Member Since 06 Jun 2004
Offline Last Active Jan 23 2016 07:43 PM
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Topics I've Started

Family Search doesn't copy birth place name

22 January 2016 - 09:49 AM

I wrote previously on this subject but it seems to have disappeared. When I use WebSearch>Search FamilySearch, the birth date does not transfer over (see FS sample-a). Only when I manually add the birth place  (see FS sample-b ) 

does FS perform the correct carry-over. 

 

I am using universally recognized places and have also used all four data tools prior to performing the search. I noted that I wrote FS and they said the mechanics as to what is carried over is the responsibility of RM. They wrote:

 

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Thank you for contacting the FamilySearch support team. Your support case #01931557 was created because of your concern about the syncing process for using your third-party personal RootsMagic software with FamilySearch.

Please contact the RootsMagic support team to report your problem. Since RootsMagic software certifies to sync with information that can be viewed at FamilySearch, if the process is not working properly, it is the responsibility of the RootsMagic engineering team to resolve any problems.

When a problem has been properly reported, our engineers and the RootsMagic engineers work together to identify and resolve any problems, however, we cannot and do not provide support for any problems that are initiated from another software program. Please review the information in the attached knowledge article that explains our policy regarding third-party software, and which provides a contact link to notify RootsMagic about your concern.

You can view your case details, including the attached knowledge article through your case in the Help Center. You may need to sign into your account to access the article.
<https://familysearch...5003000000ch04R>

This is your original case description:
Family Search will not pull up birth place

If you have additional questions or concerns, please contact us directly by phone or chat. Click on <https://familysearch.org/ask/help> for details.

We do wish you success with all of your family history efforts.

With Regards,

FamilySearch

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I don't know if the two screen-shot files transferred but they can be found at: www.hartshorn.us/FS-sample.htm    


Some data elements not passed over to FS

09 January 2016 - 09:09 AM

When using RM7 in conjunction with FamilySearch (FS), some elements are not copied over. Birth place must be manually entered. Other elements, such as spouse and parents are also not copied over. I wrote FS about this problem and they referred me back to you. They wrote:

 

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Dear Derick,

 

Thank you for contacting the FamilySearch support team. Your support case #01931557 was created because of your concern about the syncing process for using your third-party personal RootsMagic software with FamilySearch.

Please contact the RootsMagic support team to report your problem. Since RootsMagic software certifies to sync with information that can be viewed at FamilySearch, if the process is not working properly, it is the responsibility of the RootsMagic engineering team to resolve any problems.

When a problem has been properly reported, our engineers and the RootsMagic engineers work together to identify and resolve any problems, however, we cannot and do not provide support for any problems that are initiated from another software program. Please review the information in the attached knowledge article that explains our policy regarding third-party software, and which provides a contact link to notify RootsMagic about your concern.

You can view your case details, including the attached knowledge article through your case in the Help Center. You may need to sign into your account to access the article.
<https://familysearch...5003000000ch04R>

 

This is your original case description:
Family Search will not pull up birth place

 

If you have additional questions or concerns, please contact us directly by phone or chat. Click on <https://familysearch.org/ask/help> for details.

We do wish you success with all of your family history efforts.

With Regards,

FamilySearch

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merging blank extra spouse

14 December 2015 - 03:58 PM

My database contains a myriad of folks with multiple spouses. For some reason, some spouses are blank. Those who are known duplicates of an existing spouse were once difficult to fix. If you click on the blank spouse and identify this person as "XX" (as given name) and "ZZ" (as surname), merging the factual spouse with "XX ZZ" is a snap.


RootsMagic future

14 December 2015 - 03:52 PM

Please confirm to all of us who fear that Ancestry.com is absorbing everything genealogical that you will not sell out RM to this monster.


Blank name-can't delete

02 December 2015 - 03:57 PM

I don't know how I did it but a blank name was inadvertently entered as a child. I have tried to delete it (no luck) and rename it so I could delete it. Is there a way to delete this entry?