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G4OJB

Member Since 04 Jun 2004
Offline Last Active Nov 20 2007 07:09 PM
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Posts I've Made

In Topic: new and need help

01 September 2006 - 03:09 AM

QUOTE(aznever @ Jul 30 2006, 01:56 PM) View Post

Hi,
sad.gif Have just purchased RootsMagic 3.2.2. online.Followed instructions, downloaded the software from the website,installed to my PC, unlocked with my registration key ......up to here fine. Have created my first database and first entry however when I try and add facts,edit or anything in that window then a computer message appears warning me that an error has ocurred and RootsMagic must close. I have tried uninstalling the application,restarting computer and downloading again from the website and going through all installation process again. This has not changed anything I still get the same problem. I have Windows XP on a Pentium 4 computer.
Can anyone enlighten me to what I am doing wrong please. Is this perhaps a faulty download from the website? Very annoying and very confusing considering I purchsed the software only 2 days ago.


Hi,

One thing I would do is to make sure that all the Windows XP updates have been done.

If you have spyware software on the computer disable it before starting Roots Magic. I have had similar problems with Spyware Doctor stopping my screen reader (I am psrtially sighted), from working. Soime makes of Firewall can also affect programs but this is more unusual.

On the language problem you can probably have English running as well. I have an icon on the task bar that says change language. I have not tried it as I cannot read any other languages but I am sure it can be done.

Make sure you used the default locations for the program and files at installation. If you changed anything remove it and re-install using the defaults.

Make sure there is enough memory when Roots Magic is running. Turn other programs off to ensure memory is released.

Hope this may be of some help.

Bill Tatum