Jump to content


Dori Partsch

Member Since 31 May 2004
Offline Last Active Jul 11 2018 12:30 PM
-----

Posts I've Made

In Topic: Error code 183 prevents installation

02 July 2017 - 10:34 AM

Thanks, TomH.  I got RootsMagic up and running again after a CCleaner sweep, although the RM update still indicated it would be overwriting an RM file in the Program folder.  So instead, I installed the update in another folder.


In Topic: Error code 183 prevents installation

01 July 2017 - 02:22 PM

Still struggling here, too.  I tried to uninstall Rootsmagic and start fresh, but am getting "access denied" due to its thinking that I'm not the administrator.  I checked Google for how to resolve that issue in Windows 10, but I'm not getting the required choices from the Security window under Properties for the Rootsmagic.exe file.  The required choices would have let me set myself as administrator, apparently, but I just get another denial message.  

 

P.S.  Before trying to uninstall Rootsmagic, I discovered that the program would no longer open.  It had opened fine, as usual, until the failed attempt to install the 7.5 update.


In Topic: Error code 183 prevents installation

30 June 2017 - 05:35 PM

Tried the full install, get same error message, but now with more information:  "MoveFile failed.  Cannot create a file when that file already exists."