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Member Since 16 Jan 2006
Offline Last Active Jul 21 2019 07:39 AM

Topics I've Started

Can't back up to Google Drive

18 May 2019 - 03:11 PM

I can't back up to Google Drive.   I've been trying for several days.   It's the first time I've tried.  I've read what I can find of instructions, and they aren't systematically spelled out anywhere, but it seems intuitive enough.


There is evidently no way to just set it up to automatically back up to Google Drive.  Not that I'd necessarily know if there were.  Every time the matter comes up on this forum, someone refers people to something he wrote to some OTHER post that can never be found, instead of simply providing the instructions how to do it.   Would it KILL you to write a few extra words.   


If there were and I didn't do it than it would no more work than trying to use Family Search without setting it up first.    You set it up to ask you to create a backup on exiting the program, but you can't set up a specific backup method.    Which is a nuisance since no matter what your backup method is, you have to jump through an entire set of hoops each and every time you exit Rootsmagic.


So I click to close Rootsmagic, and it asks me if I want to backup this database.


I choose Google Drive.


I get an Authorize box.  I choose my account to continue to Rootsmagic.  


I allow Rootsmagic access to my Google account - AGAIN.    I've allowed Rootsmagic access to my Google account six times now.


Back comes a blank box with Authorize at the top, and nothing further happens.   


That's what I've got each and every time.


Please don't tell me that Google is failing at its end again, and we need to wait until Google fixes it again.  It was working and then it wasn't, and then it was working, and now it isn't, we just have to wait until Google fixes it AGAIN - I don't think so!    You and Google need to get it together!


If I could suggest, I don't know why we're clearly going through Rootsmagic's servers to back our data up to Google Drive; that is asking for an entire set of problems that I can't see why they need to exist.   Can you just set it up so our program backs up directly to Google Drive, like I expected it to do to begin with?    Rootsmagic does not need to be getting authorization to use our Google accounts to take our databases and upload them to Google Drive for us.  That is BOGUS.   


And, no, I do not want to hear everyone's DIFFERENT method of backing up my files, in answer to this question.  I say this because every other time the matter has come up, the person who posted it got "it broke, whatever" from Rootsmagic, sometimes together with "go to where I said how to do it here" and then the instructions are never there; and from other people, lots of instructions how to do anything BUT what they specifically said they want to be able to do.  That is simply nonresponsive.  Everything else on my computer backs up to Google Drive and I want Rootsmagic to automatically back up to Google Drive as well.   You provided a means to do that and you need to get it to work.    I do NOT want to get told how to do something completely different.  


You did start the whole thing by promising us we can backup our data to Google Drive.   You need to get it to work or withdraw it.  I am a paying customer, so if all I get is an attitude, I can atleast register a complaint with the Better Business Bureau!   That might teach you to answer better than "whatever" to any complaint.  


Thank you!



Dora Smith