I find this forum configuration, with the occasional "it's in the system" to be really frustrating
I would say deliberately confusing, frustrating and opaque placing the onus on the customer to search out previous discussions and well received accepted requests, there can only be one reason?
In my previous employment I outlined and projects and improvement ideas to my manager early in the year, these were also tracked in a tracker available for all employees to see. Updates were sought by my manager during 1:1 meetings throughout the year and one success measurement end of year was the number and quality of the improvements I had logged, the quality in several terms and that they were implemented in a timely manner. Micky mouse ideas were dismissed at the outset and just logging improvement ideas and not seeing them through was probably viewed is a worse light than not logging them at all.
The wish list at Family Historian appears to work very much the same, firstly the company accept the request as a valid one and thereafter users have their say in voting the idea up or down from memory. Worthless quirky personal ideas will quickly become page 2 or beyond under such a system leaving the good and valid ideas bubbling to the top. The problem, I would imagine, Rootsmagic would have with such a system is the visibility and age of popular and valid user enhancement requests, these would effectively highlight deficiencies within the program and give those shopping for genealogy software a list of why not to choose Rootsmagic. I would also imagine there would be a desire to keep such public genealogy software ideas from easy extraction by their competitors, however Rootsmagic hold no IP over such public ideas. I would also say if Rootsmagic are not willing or determined to act on such, often inspired, improvement ideas then at least back away from holding back the genealogy community at large.
The world of genealogy software and researching techniques is an ever evolving market, I simply don’t see the problem in having the determination to give the customer what then want in terms of genuine researching and reporting needs. I have seen many users dump Rootsmagic after buying, why?, well my view from speaking to several individuals is that the FULL program fell short of their expectations. Family Historian offer a FULL 30 day evaluation with no feature restrictions so those who take the trial either like FH or don’t. Rootsmagic could easily do the same falling back to Essentials if not purchased within the 30 days, that’s what I would call vendor confidence in their product.