can't use my thumb drive's RM ToGo after 22.214.171.124 upgrade
Posted 29 April 2010 - 07:16 PM
Posted 29 April 2010 - 08:03 PM
Did you upgrade directly from the online site to the RootsMagic 4 program on the thumb drive instead of using RootsMagic To Go to sync the RootsMagic program with the update installed from the hard drive?
If so, it looks like it overwrote the program on the drive and is asking for your RootsMagic 4 registration key. Try entering the key into RootsMagic 4 on the thumb drive. You may have to reset your Tools>File options and Program options.
Posted 29 April 2010 - 08:15 PM
I suspect you write RM ToGo when you mean RootsMagic on the thumb drive. The correct way to upgrade RootsMagic on the thumb drive is to first upgrade the RootsMagic base installation. That should have preserved your key on the RootsMagic base. Wgen you run RootsMagic base do you get the same message? If so, then somehow the installation has lost the key and you will have to re-enter it. If you cannot locate the email containing your key, visit RootsMagic support - there is an instruction on how to obtain a replacement key. Once your base RootsMagic has been successfully upgraded and is fully functional, run RootsMagic To-Go, select the thumb drive and you should be presented with one of three options in the first box below the drive selector: Install, Re-install or Upgrade RootsMagic on Removable Drive. Click on that to get a fully functional RootsMagic portable version installed on the thumb drive. Now you should be away to the races!
Posted 29 April 2010 - 08:27 PM
Posted 29 April 2010 - 09:48 PM
Make sure RootsMagic is closed on the hard drive.
Insert the thumb drive into the computer.
Open the RootsMagic To Go program.
From the drop down menu, select the drive letter of your thumb drive.
The first box below that will say Reinstall RootsMagic on Removable Drive
Click on the Show option button at the lower left of box to check the options to include.
Click on Reinstall RootsMagic on Removable Drive and RootsMagic on the thumb drive will be updated.
Check RM Help>Index>RootsMagic-To-Go>Reinstall RootsMagic for anything I may have missed.
Posted 04 June 2010 - 04:42 PM
Thanks again for getting me up & running by re-entering the Key when I use my thumb drive.
Posted 04 June 2010 - 06:36 PM
Posted 04 June 2010 - 07:06 PM
That was a genuine thank you - when I first wrote my question, I couldn't get RM ToGo to run at all on my thumb. And RM ToGo was the biggest reason that I chose RM above its competitors. Laura thought that I wouldn't have a problem upgrading after the last time, but I did, so I was writing to say those two things: 1) I cannot seem get RM ToGo successfully installed on my thumb drive, and 2) thank you for the workaround, otherwise I'd be exporting my data and buying something else.
Is that sarcasm or a genuine thank you? It sounds to me that you have somehow installed the base version of RootsMagic on your thumb drive, not the portable version, so that every time you plug it into a different computer, it looks in the Windows registry for the unlock key and cannot find it. The portable version does not do that. I'm guessing that you need to reinstall RootsMagic on your hard drive. Unlock that version with the key. Run RootsMagic To-Go and from its menu reinstall RootsMagic on the thumb drive. That should result in the portable unlocked version being on the thumb drive. But if you're using Vista, Windows 7 or a Mac Virtual Machine, your mileage may vary considerably from my XPerience.
And, yes, I'm on Vista 64-bit.
Posted 04 June 2010 - 08:15 PM
I hate to sound pedantic about terminology but you cannot install RootsMagic To-Go on the thumb drive. To-Go is installed with RootsMagic on the hard disk - that forms your base workstation. You then run RootsMagic To-Go from the base workstation Start menu and choose its menu option to install or update RootsMagic on your thumb drive. That installs the portable version of RootsMagic on your thumb drive. When you take your thumb drive to another computer, what you are using is RootsMagic in the portable mode; you are not using RootsMagic To-Go because that program was left behind on your base workstation. If you try to update from the instance of RootsMagic launched from the thumb drive, I think you will get a message saying you cannot because RootsMagic is running in the To-Go mode, an unfortunate choice of words because it encourages people to think they are correct in calling it RootsMagic To-Go when that is an entirely other program. If you do not get such a message when you attempt to update from RootsMagic launched from the thumb drive, that confirms my suspicion that you have the base version installed on the thumb drive - you should not!
Read the Help section on RootsMagic To-Go to confirm what I am saying and go through the install sequence as I have described and I think you will end up with RootsMagic on your thumb drive happily running on any compatible computer without the need for the unlock key.
Posted 04 June 2010 - 10:28 PM
When the jump drive version of RootsMagic 4 is installed using the RootsMagic To Go program, there will be 2 files at the bottom of the RootsMagic 4 program files on the jump drive, RootsMagicApp.xml and and RootsMagicUser.xml. RootsMagicApp.xml holds the registration data so that the registration key doesn't have to be reentered every time the jump drive version of RootsMagic 4 is opened. RootsMagicUser.xml holds the program settings for the version on the jump drive.
Also, RootsMagicToGo.exe, unins000.dat and unins000.exe are not included in the program files on the jump drive.