RM22.214.171.124 Install will not let me unlock full version
Posted 11 March 2010 - 10:06 PM
Posted 11 March 2010 - 11:26 PM
Not sure as I have not had this problem. One quirky thing which has caught me a few times with Win7 is having to run some things as administrator. So try right clicking RM and selecting "Run as administrator" to see if that solves the problem.
I purchased a new Laptop with Windows 7 on it and tried to install RM126.96.36.199. It installs ok and then when I click Unlock RootsMagic 4 - Full Registered ersion it gives me the RootsMagic4 Unlock Screen. When I fill in my Name and Key then go to press the unlock button it is greyed out and the only thing I can press is the cancel button. What is wrong?
Customers should never be frustrated by things they cannot do.
User of Family Historian 6.2.7, Rootsmagic 7.6.3, Family Tree Maker 2014 & Legacy 7.5
Posted 12 March 2010 - 01:01 AM
Posted 15 March 2010 - 07:02 PM
I wrote a ticket on this and support sent me my user name and key. I noticed that it was different than the one I used. I was trying to use my RM3 key by mistake. When I used the RM4 key it worked fine. The difference is that the RM3 key is only 2 sets of 4 digits instead of the 3 sets of 4 digits uset by RM4. So since I didn't type in a large enough key the Unlock botton stayed grayed out.
Thank you for the suggestion, but I already tried that and no difference.