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NEW FILES PART 2


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#1 yazoogent

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Posted 23 June 2009 - 11:46 PM

First off, thanks everyone for helping with my problem of files transfer. I am still having the same problem and was wondering what would happen if I erased RM4 (since I have no info posted into it) and then reload RM3 and see what would happen. THEN if RM 3 pulls the files into its program I can then download RM 4. What do you guys think about this? I have tried all of your suggestions from the previous posts and really appreciate the suggestions. Joe

#2 Alfred

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Posted 24 June 2009 - 12:50 AM

You haven't given us many clues.

What I understand from your THREE THREADS on this one subject:
You have your RM3 data on a removable hard drive
a file on the removable hard drive is (family name).rmg
You have RM4 installed on a new computer
You cannot get the information into RootsMagic 4.

If you cannot get RootsMagic 4 to import it, I doubt that
RootsMagic 3 would open it.
BESIDES, you wouldn't need to remove RM4 to install RM3, they are two different programs and both can run at the same time.

NOW: my questions
CAN you connect the removable drive to your new computer?
Connect it.
Can you OPEN RootsMagic 4 so that you see the blank screen and the menus and toolbar?
Have you set your Tools _ Options _ Files?
Can you see the "WELCOME TO ROOTSMAGIC" window on top of it?
Click on IMPORT and make sure RootsMagic(version 1-3) is highlighted and click on Search for files.
Does it find your RM3 files on the removable hard drive?
Double click on the one you want if it does, you have to give it a name and use the default location or send it to a better place (if you haven't set the folders option)

NOW, you have to answer at least some of these questions because no one knows what your problem is other than that you can't get it to work.

--- AND, let's keep it in this thread by posting answers here. I hate looking through several other threads trying to figure out what has been done so far.


Alfred

#3 yazoogent

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Posted 25 June 2009 - 12:18 AM

QUOTE(Alfred @ Jun 24 2009, 01:50 AM) View Post

You haven't given us many clues.

What I understand from your THREE THREADS on this one subject:
You have your RM3 data on a removable hard drive
a file on the removable hard drive is (family name).rmg
You have RM4 installed on a new computer
You cannot get the information into RootsMagic 4.

If you cannot get RootsMagic 4 to import it, I doubt that
RootsMagic 3 would open it.
BESIDES, you wouldn't need to remove RM4 to install RM3, they are two different programs and both can run at the same time.

NOW: my questions
CAN you connect the removable drive to your new computer?
Connect it.
Can you OPEN RootsMagic 4 so that you see the blank screen and the menus and toolbar?
Have you set your Tools _ Options _ Files?
Can you see the "WELCOME TO ROOTSMAGIC" window on top of it?
Click on IMPORT and make sure RootsMagic(version 1-3) is highlighted and click on Search for files.
Does it find your RM3 files on the removable hard drive?
Double click on the one you want if it does, you have to give it a name and use the default location or send it to a better place (if you haven't set the folders option)

NOW, you have to answer at least some of these questions because no one knows what your problem is other than that you can't get it to work.

--- AND, let's keep it in this thread by posting answers here. I hate looking through several other threads trying to figure out what has been done so far.

Thanks again for helping me find these files. I'll try to answer your questions as you asked them. 1) my roots magic info is located on an external hard drive which is connected to my pc at all times. 2) RM4 is installed on the pc. I copied the rmg files from the hard drive to my pc hard drive. RM4 will not import the files into its program. If I go into RM (start) and then go into files (on the toolbar) and click files then import, I get an import from another program screen. on that screen is a selection so I clicked on RM (v1-3) and click on search for files, I get a list of files none of which want to open. 3) I tried your suggestion (from above) Tools - options and found 2 options: program options and database options. Neither took me to "Welcome RM" screen

#4 kbens0n

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Posted 25 June 2009 - 06:39 AM

QUOTE(yazoogent @ Jun 25 2009, 02:18 AM) View Post

Thanks again for helping me find these files. I'll try to answer your questions as you asked them. 1) my roots magic info is located on an external hard drive which is connected to my pc at all times. 2) RM4 is installed on the pc. I copied the rmg files from the hard drive to my pc hard drive. RM4 will not import the files into its program. If I go into RM (start) and then go into files (on the toolbar) and click files then import, I get an import from another program screen. on that screen is a selection so I clicked on RM (v1-3) and click on search for files, I get a list of files none of which want to open. 3) I tried your suggestion (from above) Tools - options and found 2 options: program options and database options. Neither took me to "Welcome RM" screen

-Your step 1 answer sounds like (from within RM4) you should be choosing to do:
File -> Import -> RootsMagic(1-3) -> I know where the file is
by browsing to that external hard drive folder where these .RMG files are stored

-Your step 2 answer sounds like you copied ONLY the .RMG files. Won't work unless you copy all 33 or 34 files that make up one database and there should be that many files copied along with each .RMG file (all 33 or 34 files that make up one database share the same filenames, it's only the file extensions that differ)

-In step 3, it sounds like none of those will open because the REAL root of your problem is that even on your external hard drive... you ONLY have the .RMG files saved when you really needed to rescue all 33 or 34 files that make up one database (from when your computer crashed). OTHERWISE RootsMagic would easily be able to recognize and import any complete databases that are believed (by you) to be on the external drive. If you actually rescued the RM backup files (databasename.ZIP) you would still be in a position to unzip the contents to some folder and then point RM4's IMPORT routine (mentioned above) to wherever you unzip the 33 or 34 files contained within the .ZIP backup.

For step 4, the option is contained within one of the screens that you mention -> Program Options
It is shown in the right-hand pane when the icon named General is clicked upon and reads as follows:

DISPLAY NEWS SCREEN
-placing a checkmark will enable this screen at each boot and it will mention NEWS of any updates to the program that RootsMagic might release.
(For instance yesterday an update was announced on the News Screen that RM4 could be updated to version 4.0.3.0 from 4.0.2.1)

---
--- "GENEALOGY, n. An account of one's descent from an ancestor who did not particularly care to trace his own." - Ambrose Bierce
--- "The trouble ain't what people don't know, it's what they know that ain't so." - Josh Billings
---Ô¿Ô---
K e V i N


#5 yazoogent

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Posted 25 June 2009 - 04:23 PM

Tha
QUOTE(kbens0n @ Jun 25 2009, 07:39 AM) View Post

-Your step 1 answer sounds like (from within RM4) you should be choosing to do:
File -> Import -> RootsMagic(1-3) -> I know where the file is
by browsing to that external hard drive folder where these .RMG files are stored

-Your step 2 answer sounds like you copied ONLY the .RMG files. Won't work unless you copy all 33 or 34 files that make up one database and there should be that many files copied along with each .RMG file (all 33 or 34 files that make up one database share the same filenames, it's only the file extensions that differ)

-In step 3, it sounds like none of those will open because the REAL root of your problem is that even on your external hard drive... you ONLY have the .RMG files saved when you really needed to rescue all 33 or 34 files that make up one database (from when your computer crashed). OTHERWISE RootsMagic would easily be able to recognize and import any complete databases that are believed (by you) to be on the external drive. If you actually rescued the RM backup files (databasename.ZIP) you would still be in a position to unzip the contents to some folder and then point RM4's IMPORT routine (mentioned above) to wherever you unzip the 33 or 34 files contained within the .ZIP backup.

For step 4, the option is contained within one of the screens that you mention -> Program Options
It is shown in the right-hand pane when the icon named General is clicked upon and reads as follows:

DISPLAY NEWS SCREEN
-placing a checkmark will enable this screen at each boot and it will mention NEWS of any updates to the program that RootsMagic might release.
(For instance yesterday an update was announced on the News Screen that RM4 could be updated to version 4.0.3.0 from 4.0.2.1)

Thanks again. So what is my next step? Joe

#6 kbens0n

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Posted 25 June 2009 - 05:53 PM

QUOTE(yazoogent @ Jun 25 2009, 06:23 PM) View Post

Tha
Thanks again. So what is my next step? Joe

-IF- you tried my answer to Step 1 and it didn't work
-AND- you didn't find the other database files in my answer to Step 2
-AND- you didn't find any .ZIP backup files from RM3 in my answer to Step 3
-THEN- it does not appear that
-UNLESS- you have preserved GEDCOM (databasename.GED) files from those original databases, then it appears that you will be unable to recover any lost databases from your previous system crash.
-SORRY-

---
--- "GENEALOGY, n. An account of one's descent from an ancestor who did not particularly care to trace his own." - Ambrose Bierce
--- "The trouble ain't what people don't know, it's what they know that ain't so." - Josh Billings
---Ô¿Ô---
K e V i N


#7 yazoogent

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Posted 25 June 2009 - 11:54 PM

QUOTE(kbens0n @ Jun 25 2009, 06:53 PM) View Post

-IF- you tried my answer to Step 1 and it didn't work
-AND- you didn't find the other database files in my answer to Step 2
-AND- you didn't find any .ZIP backup files from RM3 in my answer to Step 3
-THEN- it does not appear that
-UNLESS- you have preserved GEDCOM (databasename.GED) files from those original databases, then it appears that you will be unable to recover any lost databases from your previous system crash.
-SORRY-

Thanks for all the help. Joe

#8 Alfred

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Posted 01 July 2009 - 08:56 AM

From the latest thread:
QUOTE(yazoogent @ Jul 1 2009, 02:04 AM) View Post

Alfred and any others that have been helping me up date to RM4 the last couple of weeks: I have not given up on finding my files since my PC hard drive was erased. I went back and followed the directions all of you have given me and I have found the files with my data in them. Now I need additonal info on how to let RM4 find them. I went to the search mode on my PC, then all files and folders area. The last file to come up was called: Roots Magic, 9/7/2005, short cut, (folder) pictures. When I clicked on that my data was there--all of my family names!!! Now why RM4 will not pick that file up I don't know. Where do I go from here? How will I be able to move this file info into RM4? Alfred, the reason I started a new thread from the old one was because I was hoping you would see this new posting and respond rather than going to the old one. With my work schedule it may be a couple of days before I get back with you very nice people so bear with me. TtHANK YOU Joe


HAY Debbie! I found a way to attach the last post here. Just hit quote in the other one then come here and Add Reply.

BUT, I already answered on the other thread making this a moot point.

It would be so much easier if the original poster would keep it together.
Alfred