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#41 zhangrau

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Posted 05 August 2007 - 06:55 PM

Thanks for the suggestions, Ken.

I read the referred article about graphics acceleration. Interestingly, I found that my Acer, with the Intel 945GM/GU Express chipset does not allow changes to the hardware settings. I went to Intel's website and found a update available, so I dl'd and installed it. Perhaps that will help.

I also set the Vista compatibility mode for RootsMagic.exe to "Windows 2000" and that may also help.

#42 zhangrau

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Posted 06 August 2007 - 03:46 AM

I'm ready to report....

Since making the system changes described above, I've worked for hours & hours without any errors. Since I made two significant changes (new graphics driver & changed compatibility mode) it is not possible to say which change made the improvement, or whether both changes were required.

In any event, I hope this info is useful to others.

Thanks again, Ken.

#43 kbens0n

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Posted 06 August 2007 - 06:33 AM

Glad to hear that it has gone away. Fingers crossed for you. wink.gif

---
--- "GENEALOGY, n. An account of one's descent from an ancestor who did not particularly care to trace his own." - Ambrose Bierce
--- "The trouble ain't what people don't know, it's what they know that ain't so." - Josh Billings
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K e V i N


#44 zhangrau

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Posted 20 August 2007 - 02:12 AM

Additional feedback & observations:

keywords: Windows Vista, unexpected shutdown, resource errors, disktop heap

1. The previous changes (updated graphics driver and changed compatibility mode) DID help, but DID NOT solve the problem with unexpected shutdowns, non-responsive right-clicks, and windows that would not open, or that opened incorrectly.

2. By experimentation, I determined that using Internet Exporer 7's new TABBED window feature causes the problems to occur sooner than if all new screens are opened as NEW windows.

3. I did a MetaCrawler search for IE7 resource fixes, and found this site:
http://www.ghacks.ne...esource-problem

4. After reading this site, and a couple others that discussed the "desktop heap," I edited my Registry to modify the indicated value from 3072 to 5120. Users who are not yet comfortable with editing the Registry should do a bit of learning before tackling this task.

5. I've now been browsing and editting for nearly 13 hours, and the errors are just starting to appear. Before making the changes noted in #1 above, the errors were occuring between 2 and 4 hours into a work session. I'm going to edit my Registry and increase the value from 5120 to 7168, which should provide even more stability.

Are there any programmers or Windows specialists out there who would care to comment?

#45 jonczar

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Posted 03 September 2007 - 11:09 AM

QUOTE(Suzanne @ Feb 10 2006, 07:00 PM) View Post

For the last month, I have noticed that suddenly RootsMagic "shuts down". This happens during various activities -- adding census sources or changing information on several people. The problem starts with the program running very slowly, then suddenly, usually after information is entered, there is a blank view (no people showing) and then the program shuts down. When I reopen the program, I notice that a source which I had "memorized" is not a current one -- but many sources prior. However, the information I was entering when the program shut down is saved.

I have version 3.0.4 and the .exe file shows an 11/7/2005 date. I have recently indexed hoping this might help, but it still happens. There is no single activity occuring when this happens. It appears to be random, except the program always slows down before the shutdown occurs.

Any suggestions?

For those still having flicker or shut down problem, I make this note. In recent months programs including XP have been doing the user a "favor" by doing their updates in the background. You don't know they are happening until you do a reastart. These suttle updates can be long and take a lot of memory. I've encountered some that require you to wait, when showing, until they are finished.
You may even get a virus trying to come in during this update which is being blocked by your antivirus. If the notice doesn't fall on top of RM, you might not even know it.
First turn off the auto updates/install feature leaving the notice of updates on. You can get them when YOU want that way.
Next get the latest update of RM. It takes care of some little problems and can only help you.
Run a good antivirus on your computer.
These may or may not solve the problem, but will be good for your computer and your pease of mind.

Jon


#46 David Graves

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Posted 26 September 2007 - 04:36 PM

Hello,

I'm still getting slowdowns/blank screens despite not having Google Desktop nor any Windows backups in the background. Other applications open are Firefox, an OpenOffice word document. Windows Task Manager "applications" window shows RootsMagic as "Not Responding" though I realize that could be cause if something is keeping needed resources from RM. The "processes" tab shows RootsMagic as consuming 94-99% CPU and 86 MB memory (laptop has 512MB RAM) during recent stall. If other applications/processes were chewing up CPU time, wouldn't they be the ones at 95-99%?

#47 RootsMagician

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Posted 26 September 2007 - 05:59 PM

Try temporarily turning off your virus scanner and see if things speed up. There is no reason RM would use that percentage of CPU unless a background program (like a virus scanner, indexer (like google desktop), etc) was intercepting all of RMs disk accesses.
RootsMagician

#48 Alfred

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Posted 26 September 2007 - 10:39 PM

I have read of a lot of Microsoft detractors rave about how good Open office is.
I thought it clogged my computer up so much that nothing else seemed to work correctly with it.

I gave up on it quite quickly, so I don't really know much about it.
Alfred

#49 David Graves

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Posted 02 October 2007 - 01:51 PM

QUOTE(RootsMagician @ Sep 26 2007, 04:59 PM) View Post

Try temporarily turning off your virus scanner and see if things speed up. There is no reason RM would use that percentage of CPU unless a background program (like a virus scanner, indexer (like google desktop), etc) was intercepting all of RMs disk accesses.



I'll try that suggestion next time things appear to be stalling. This is the first year I've had the Kaspersky antivirus (vs. the Norton I've usually used). If the solution works, great, but then I guess I have to replace my AV protection. Oh well.

Regarding Alfred's post regarding OpenOffice, I have had it stall a few times but I'm on a shoe string budget and OpenOffice has had better .pdf export capabilities than MS Office. It's a trade-off, but I've generally been very satisfied with it.

#50 jonczar

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Posted 23 October 2007 - 09:57 AM

I nticed you use spysweeper. Check your settings on it. Set RM as an exception to its sweep. I believe in trying to catch problems, these spy catchers make them. Same thing is true with the AV programs.
Check your settings on both types of these programs and their updates because RM and other genealogical
programs do the things that SPY CATCHERS AND AV are designed to catch. We have the problem each time we open up RM after an update of the above; that is, making their settings match our usage.
Jon
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QUOTE(mapleleaf @ Jun 1 2007, 07:15 AM) View Post

Here I am again, reporting the same problem. I entered one source, memorized it, pasted it to another source, clicked OK - and RootsMagic went blank! There were no names on the screen. I shut down and restarted RM and tried again. The same thing happened - a blank screen with no names. I had previously shut down and restarted the computer 3 times before doing my RootsMagic entering, and had run the Disk Cleanup.

Also running were Webroot Spy Sweeper, Picasa2, and Photoshop Elements 5. I have RM version 3.2.4, Windows XP.

Ancestor_fan posted this:
I'm not sure what "Open the data files exclusively for write" means. Can someone explain?

I do use Google Desktop search and will not remove it from my computer. I need it to find genealogy documents on my computer, as it is much quicker than using the Start/Search command.

RootsMagic doesn't work with Google Desktop and visa versa. Isn't there something the developers of RM can do to fix this so they work well together?

I could also have GD stop indexing certain types of files, but which files would that be? What files does RootsMagic have that GD may be indexing?

For now, I'm going to try disabling Google Desktop: right click the GD icon in the icon tray, click Preferences, then Local Indexing, then scroll down to "Disable Indexing" and check the box in front of "Disable indexing of new items. New items will not be searchable." Click the "Save Preferences" button.

If that doesn't help with keeping RootsMagic alive, I'll let you know.


Jon