Here I am again, reporting the same problem. I entered one source, memorized it, pasted it to another source, clicked OK - and RootsMagic went blank! There were no names on the screen. I shut down and restarted RM and tried again. The same thing happened - a blank screen with no names. I had previously shut down and restarted the computer 3 times before doing my RootsMagic entering, and had run the Disk Cleanup.
Also running were Webroot Spy Sweeper, Picasa2, and Photoshop Elements 5. I have RM version 3.2.4, Windows XP.
Ancestor_fan posted this:
In reading this thread, swimboy seems to have nailed this one on the head - the theme appears to be a conflict with other applications "doing stuff" to the data files being used by RM, namely Google Desktop and the backup utility. This is not an uncommon issue and I believe one that can be addressed a few different ways.
1. RM: Open the data files exclusively for write. When apps try to access the files for backup or indexing they can't get the file and move on - no issues.
2. See if the indexing/backup app can skip certain directories. There are usually exclusion lists that can be built to avoid issues like this. If you are doing this to your backup software make sure you find another way to make a backup. <soapbox>MAKE SURE YOU FIND AN ALTERNATE WAY TO MAKE YOUR BACKUPS</soapbox>
More generally, I would recommend that Bruce (and team) add exception handling to the app. At the very least a top level exception filter to catch unhandled issues that lead to the app shutting down. This should allow the app to determine if this is a file access issue, a low memory condition etc. and log that fact before terminating.
I'm not sure what "Open the data files exclusively for write" means. Can someone explain?
I do use Google Desktop search and will not remove it from my computer. I need it to find genealogy documents on my computer, as it is much quicker than using the Start/Search command.
RootsMagic doesn't work with Google Desktop and visa versa. Isn't there something the developers of RM can do to fix this so they work well together?
I could also have GD stop indexing certain types of files, but which files would that be? What files does RootsMagic have that GD may be indexing?
For now, I'm going to try disabling Google Desktop: right click the GD icon in the icon tray, click Preferences, then Local Indexing, then scroll down to "Disable Indexing" and check the box in front of "Disable indexing of new items. New items will not be searchable." Click the "Save Preferences" button.
If that doesn't help with keeping RootsMagic alive, I'll let you know.