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#1 Tonyt

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Posted 19 November 2005 - 04:31 AM

Has anyone else come across this problem.

Every so often when working with RootsMagic - my data disappears - it's as if I'm working with a blank database. There's no data, no history, absolutley nothing. I've tried to isolate it to a particular action - but it appears to happen at random. If I close down the program and restart then it is fine, and fortunately no loss of data. I am using the latest update 3.0.4. and using winows XP home.

Any help or suggestions would be appreciated.

Tony

#2 wleague

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Posted 19 November 2005 - 09:11 AM

This problem has been around since way back in the Family Origins days. The common opinion is that it is a memory problem but no one has been able to discover the cause . . . not even the Roots Magician. It takes various forms, usually blanking or greying out part of the screen. A typical time for it to happen is when you've been doing a really lot of editing during the same session.

Fortunately it doesn't cause any data loss and can be corrected by closing and opening the program again.

Wayne


#3 Tonyt

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Posted 19 November 2005 - 10:58 AM

Thanks Wayne,

You are right - it is when I've been doing a lot of editing - fortunately it is not a major problem as the entered data is intact.


Thanks again

Tony

#4 Tonyt

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Posted 21 November 2005 - 04:43 AM

As a further development to this problem- the database again went blank this morning, after about 15 minutes into the session - this time however I was unable to recover the data - it was blank each time I reopened the file. Fortunately I had taken a back-up when I last used RM, and so didn't lose too much data. It has now become a major problem.


Tony

#5 swimboy

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Posted 06 December 2005 - 11:30 AM

I've had this problem since I first bought RM over a year ago. The problem is intermittent, unpredictable and unreproducible (in my experience). However it is in my case VERY FREQUENT. I sit down to do some edits, broken up with web searches, more insertions of facts and so on. Typically I'll be inserting a census record into half a dozen members of a family, and the program will suddenly show a fully blank record, and will crash to Windows as I try to come up out of the record. It cannot be 'excessive editing' if it happens after 5 minutes. Can it?

The loss of productivity is larger than RM apologists seem to think. There is a HUGE irritation factor when it happens, then a few seconds dealing with the message about sending a log to Bill Gates (I do so every time!) and then reload RM, and then relocate the view and record I was editing, then check how much of the edit was lost, then re-edit - such an interruption and so frequently is a concentration-killer.

Don't get me wrong - I LOVE RM as a package, but if this problem isn't fixed soon (or at least someone comes up with a work-around) I shall be looking at alternative packages in the New Year.

Using RM 3.04 with XP Home (all updates), masses of memory.

Just how widespread is this problem anyway? Perhaps anyone suffering in silence could stick a hand up to be counted ... ?

David.

QUOTE(Tonyt @ Nov 19 2005, 03:31 AM)
Has anyone else come across this problem.

Every so often when working with RootsMagic - my data disappears - it's as if I'm working with a blank database. There's no data, no history, absolutley nothing. I've tried to isolate it to a particular action - but it appears to happen at random. If I close down the program and restart then it is fine, and fortunately no loss of data. I am using the latest update 3.0.4. and using winows XP home.

Any help or suggestions would be appreciated.

Tony

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#6 Guest_don_*

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Posted 06 December 2005 - 11:56 AM

What is the Error Message given when the program crashes?

Oh, and how much is "masses of memory"?

Edited by don, 06 December 2005 - 11:59 AM.


#7 Guest_Chris_*

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Posted 06 December 2005 - 03:07 PM

QUOTE(swimboy @ Dec 6 2005, 10:30 AM)
I've had this problem since I first bought RM over a year ago. The problem is intermittent, unpredictable and unreproducible (in my experience).  However it is in my case VERY FREQUENT.  I sit down to do some edits, broken up with web searches, more insertions of facts and so on. Typically I'll be inserting a census record into half a dozen members of a family, and the program will suddenly show a fully blank record, and will crash to Windows as I try to come up out of the record.  It cannot be 'excessive editing' if it happens after 5 minutes.  Can it?

The loss of productivity is larger than RM apologists seem to think.  There is a HUGE irritation factor when it happens, then a few seconds dealing with the message about sending a log to Bill Gates (I do so every time!) and then reload RM, and then relocate the view and record I was editing, then check how much of the edit was lost, then re-edit  -  such an interruption and so frequently is a concentration-killer.

Don't get me wrong - I LOVE RM as a package, but if this problem isn't fixed soon (or at least someone comes up with a work-around) I shall be looking at alternative packages in the New Year.

Using RM 3.04 with XP Home (all updates), masses of memory.

Just how widespread is this problem anyway? Perhaps anyone suffering in silence could stick a hand up to be counted ... ?

David.

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I'll venture a guess that your problem is a bad/incompatible memory stick .....


#8 RootsMagician

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Posted 06 December 2005 - 04:31 PM

Do you happen to be running Google Desktop? If so, try turning it off and see if the crashes stop.
RootsMagician

#9 Guest_Jo_*

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Posted 17 December 2005 - 09:49 AM

I also have this problem and have had some suggestions from this board. Unfortunately nothing has worked and when I get serious about getting back to my genealogy, I think I'll look for an alternative program. It's sad because I had high hopes for Roots Magic when switching from FO. My older version of RM also worked a lot better than this new 3.04 version. So I'm sorry I don't have any magic answers but will keep watching to see if someone has the magic answer.
Jo

QUOTE(swimboy @ Dec 6 2005, 10:30 AM)

Using RM 3.04 with XP Home (all updates), masses of memory.

Just how widespread is this problem anyway? Perhaps anyone suffering in silence could stick a hand up to be counted ... ?

David.

View Post




#10 Guest_Chris Collman_*

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Posted 17 December 2005 - 01:59 PM

I had that problem way back when. In short, I determined there was a memory conflict, (would that be called a stack or registery error?). Trying to find the program which was causing the problem with my favorite genealogy program (Family Orgins) was a full time job and I never could find it. Closing the program did not work all the time. It was a drag rebooting the computer to clear the memory so I could run FO and enter in more records for a while.

I had a second computer and the program worked fine on that one. It never crashed despite hours of data entry and less memory. That was my teenage son's machine. Never figured out what had caused FO to crash on mine. Blamed my son who would add a game to my machine (big time no-no). One day out of the blue FO started acting weird, sometimes with a blue screen of death, sometimes not. My theory was that even after deleting some game, a piece was still hanging around and causing me grief.

My solution was to swap computers with my son. He was thrilled and I upgraded the next year. I probably have installed FO/RM and used it on over 10 machines since then. However, that was a VERY FRUSTRATING problem.

If I was feeling brave and mean towards anything that was messing with RM, I would do an XP Add/Remove programs, remove RM routine. If XP told me some DLLs might be used by other programs, I would tell it to get rid of them. Once RM was removed, I would shut down (turn off) my computer. Then start it up. I would then turn off/exit all my handy dandy programs which run in the background. Then I would re install RM. See if RM would start, do a backup restore, then do another reboot. No guarantees.

I would be worried that it is RM today and something else a month from now. My sympathies.




















#11 Guest_Chris collman_*

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Posted 17 December 2005 - 02:59 PM

Some facts and observations: I have an HP Pavailion a730n Box, with Intel P4, 512 mgs memory, 60 gig HD. This refurbished HP Pavilion box came with XP Home (last years Xmas gift from my now 25 year old son). RM 2.x ran fine but the Op system quickly developed issues over a couple of weeks as I transfered files from my old machine and loaded programs. But it never crashed when I was using RM. Sigh, my son told me I should have done an install of XP Professional with the reformat option as my very first task on his gift. He was right. I started over.

It really improved performance (in so many ways) and banished the blue screens of death and greatly reduced the messages to Bill. However, this is not something to be done lightly on a stand alone "used" machine.

Not blaming XP Home or Bill or HP. As they say " Programs happen".



#12 swimboy

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Posted 30 December 2005 - 10:27 PM

QUOTE(RootsMagician @ Dec 6 2005, 03:31 PM) View Post

Do you happen to be running Google Desktop? If so, try turning it off and see if the crashes stop.


In answer to a few questions in reply to my crash comments --

No I don't have Google Desktop on the system. But I will try removing other utilities to see if that does anything.

My 'ample memory' is 512MB. Maybe not large to some of you, but in context of RM surely enough? It generally sits alongside Opera web browser when I'm working.

The faulty memory stick option seems at odds with the fact that I get the same problem on my IBM laptop when running RM. I also get crashes with another, smaller database (my girlfriend's family tree), though not as frequently. I will have to double check if the laptop still crashes when not connected to the desktop.

The crash mode can vary slightly. Sometimes it is a sudden popup saying Roots Magic has caused an error and must be shut down - would I like to report this to Microsoft". This is overlaid on the most recent RM screen, which vanishes when I clear the popup. An immediate re-launch of RM works fine (for a while). Sometimes this process is preceded by having RM display screens that are totally blank in the data fields. Exiting the screens then brings the aforesaid error pop-up.

While answering this, I loaded RM and did a simple cut and paste into a Note. I then edited down the pasted material and closed the screen. I got the crash. This after no more than 5 minutes open, and a single trivial edit to one Note. Hardly excessive editing, or filling the History file, as some have suggested.


I hope this is helpful, and that the New Year will bring joy to us all.

David

Later edit : The XP error log shows the following after all the crashes ...

Faulting application rootsmagic.exe, version 3.0.4.0, faulting module rootsmagic.exe, version 3.0.4.0, fault address 0x0005e926.



#13 swimboy

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Posted 28 March 2006 - 06:56 PM

Well, 3 months have elapsed since my last post, and no-one has anything to contribute. I just want to keep the issue alive and in the viewable horizon because the problems has certainly not gone away.

To summarise:

After only a few minutes editing my RM 3.2 the program will display a non-blank record as all blank. Any further attempt to work with the database causes either a direct drop to the Windows XP desktop or a Microsoft box saying the program has caused a crash and do I want to tell Bill Gates. Restarting the program generally recovers the edited data, up to the most recent "OK", though sometimes when adding a spouse, for example, the spouse will be added, but the link to the partner is not made.

Tonight I get about 5 small edits done before RM crashes.

PLEASE, you RM developers, PLEASE take an interest.

David

#14 kbens0n

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Posted 28 March 2006 - 07:56 PM

QUOTE(swimboy @ Mar 28 2006, 07:56 PM) View Post
PLEASE, you RM developers, PLEASE take an interest.

David

PLEASE be SMART !!! Don't be a "passive" lurker. Contact the company DIRECTLY. There are email addresses and phone numbers. Seek the technical assistance, offer a copy of your database, provide them with the complete background of your problem and answer any questions that they may have and pursue the recommendations that will surely be offered. This is just a forum for discussion... NOT the Technical Support Department. wink.gif

---
--- "GENEALOGY, n. An account of one's descent from an ancestor who did not particularly care to trace his own." - Ambrose Bierce
--- "The trouble ain't what people don't know, it's what they know that ain't so." - Josh Billings
---Ô¿Ô---
K e V i N


#15 RootsMagician

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Posted 28 March 2006 - 10:49 PM

QUOTE(swimboy @ Mar 28 2006, 05:56 PM) View Post

PLEASE, you RM developers, PLEASE take an interest.


We do and have. We have numerous computers here and have yet to be able to duplicate this. Do you have access to another computer that you could try running RM on? There is something with your system that is apparently causing this, but there really isn't a way to fix a problem that we can't duplicate.

If you want to email us a backup of your database (support@rootsmagic.com) and let us know what commands you are doing that seems to cause this we can see if there is corruption in your database.

You could also try creating a new blank database and dragging and dropping someone from your database into the new one and choose the option to copy everyone and see if that new database has the same problem. If it does, then that means there is some conflict between RM and something with your system.
RootsMagician

#16 Guest_Jo_*

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Posted 31 March 2006 - 01:09 AM

[quote name='RootsMagician' date='Mar 28 2006, 09:49 PM' post='12582']
We do and have. We have numerous computers here and have yet to be able to duplicate this.

Thanks for the suggestions. I just removed RM and re-installed yet again. I've had the same problem as swimboy since I downloaded Version 3. I will try another computer.

#17 Jim Belanger

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Posted 31 March 2006 - 07:22 AM

Since I don't consider myself a "computer geek" I ignore most requests for help with computer related problems. But, this one seems to have a trend. So far, those who have the most trouble appear to be using XP Home. Don't know if that's significant. I have NEVER had this problem and I have RM open along with Place Finder and a database with Quebec cities/parishes/counties. Now, this statement

I had a second computer and the program worked fine on that one. It never crashed despite hours of data entry and less memory. That was my teenage son's machine. Never figured out what had caused FO to crash on mine.

Sounds like it's a conflict with other programs and not specifically an RM problem. I am not suggesting the solution doesn't lie with RM but just that it is a compatibility problem.

As I said, I'm not a computer person and my opinion probably doesn't help much but, just had to offer it. It's better than reading that post regarding porn that I saw this morning!
JIM.B.NH

#18 Guest_Guest_PFG_*_*

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Posted 31 March 2006 - 03:45 PM

java script:emoticon(':D', 'smid_4')
biggrin.gif
You will find Clearing the HISTORY every now and then depending on amout of work will stop this happerning, I have not had any problems since doing this on large sesions.
Regards
PFG

#19 Guest_Don B_*

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Posted 04 April 2006 - 11:06 PM

QUOTE(swimboy @ Dec 30 2005, 09:27 PM) View Post

In answer to a few questions in reply to my crash comments --

No I don't have Google Desktop on the system. But I will try removing other utilities to see if that does anything.

My 'ample memory' is 512MB. Maybe not large to some of you, but in context of RM surely enough? It generally sits alongside Opera web browser when I'm working.

The faulty memory stick option seems at odds with the fact that I get the same problem on my IBM laptop when running RM. I also get crashes with another, smaller database (my girlfriend's family tree), though not as frequently. I will have to double check if the laptop still crashes when not connected to the desktop.

The crash mode can vary slightly. Sometimes it is a sudden popup saying Roots Magic has caused an error and must be shut down - would I like to report this to Microsoft". This is overlaid on the most recent RM screen, which vanishes when I clear the popup. An immediate re-launch of RM works fine (for a while). Sometimes this process is preceded by having RM display screens that are totally blank in the data fields. Exiting the screens then brings the aforesaid error pop-up.

While answering this, I loaded RM and did a simple cut and paste into a Note. I then edited down the pasted material and closed the screen. I got the crash. This after no more than 5 minutes open, and a single trivial edit to one Note. Hardly excessive editing, or filling the History file, as some have suggested.
I hope this is helpful, and that the New Year will bring joy to us all.

David

Later edit : The XP error log shows the following after all the crashes ...

Faulting application rootsmagic.exe, version 3.0.4.0, faulting module rootsmagic.exe, version 3.0.4.0, fault address 0x0005e926.

dry.gif

#20 Guest_Don B_*

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Posted 04 April 2006 - 11:06 PM

QUOTE(wleague @ Nov 19 2005, 08:11 AM) View Post

This problem has been around since way back in the Family Origins days. The common opinion is that it is a memory problem but no one has been able to discover the cause . . . not even the Roots Magician. It takes various forms, usually blanking or greying out part of the screen. A typical time for it to happen is when you've been doing a really lot of editing during the same session.

Fortunately it doesn't cause any data loss and can be corrected by closing and opening the program again.

Wayne