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RootsMagic crashed today - it opened fine a few days ago


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#1 Peggy

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Posted 29 October 2020 - 10:42 AM

RootsMagic 7 on MacBook Pro

 

When I click to open RootsMagic, it seems to open to my root person, but I can't click on any menus -- totally frozen.  The rest of the computer is still functional.  

 

When I go to the database and click on it, the computer says it doesn't see a program to open it.   I click to find the app to open it, and RootsMagic is greyed out.

 

What do I do?

 

Thanks!

 

Peggy

 

 



#2 Robert-Leigh:Pritchett

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Posted 29 October 2020 - 01:29 PM

Your database is okay. Completely uninstall and then  Reinstall RM7 to the latest update.



#3 Renee Zamora

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Posted 29 October 2020 - 02:15 PM

The RM database needs to be opened inside the program on the Mac. Have you seen any messages to install Wine Gecko?  If so, then make sure to install it. 


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#4 Peggy

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Posted 29 October 2020 - 05:17 PM

Do I just drag the app to the trash to uninstall?



#5 Peggy

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Posted 29 October 2020 - 05:29 PM

I dragged the app to the trash, emptied the trash, downloaded and installed.   

When I open RM now, it seems to open a full screen the way that I use it, and then quickly takes the window to the bottom of the screeen so I can only see a couple inches of it, and then is totally frozen.   



#6 Peggy

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Posted 29 October 2020 - 06:43 PM

Fixed it!   When I had last used RM, I must have left the window very low on the screen.   The 'news' window popped up, but I couldn't see it to dismiss it -- maybe that is what caused the apparent crash.  



#7 Rooty

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Posted 22 November 2020 - 03:53 PM

to fix a bad installation on a mac you need to remove all components per the instructions from Renee. Simply dragging the application to the trash leaves these behind and they may be your real problem.