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#1 lighthouse

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Posted 24 April 2020 - 01:22 AM

When you click on a group and add a person then click ok and close the persons file, why is it happening that when you go back to that person it is not clicked onto the group even when you do this several times

However when you create a new group and add the same person it works



#2 Renee Zamora

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Posted 24 April 2020 - 07:12 AM

There is an issue with blank groups. If you created a group and it was blank, or became blank, that might be why you had issues with adding a person and it staying that way.  I would delete that group and not work with it.  I always keep one person in a group, even if it's only me. 


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#3 lighthouse

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Posted 24 April 2020 - 03:00 PM

Renee thanks for the reply. This group has others listed in it. I have used the data base tools but this does not fix the problem even after shutting down the program. I have just tried to add another person with the results of not being able to add to the list.

I even downloaded the program again but still no change.

But after doing all the above steps again it has corrected it self

Regards Colin



#4 Renee Zamora

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Posted 24 April 2020 - 05:31 PM

Can you give me the steps to recreate it. We maybe using different approaches. 


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#5 lighthouse

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Posted 03 June 2020 - 03:40 AM

Renee thanks for the reply. This group has others listed in it. I have used the data base tools but this does not fix the problem even after shutting down the program. I have just tried to add another person with the results of not being able to add to the list.

I even downloaded the program again but still no change.

But after doing all the above steps again it has corrected it self

Regards Colin



#6 lighthouse

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Posted 03 June 2020 - 05:01 AM

 

Renee thanks for the reply. This group has others listed in it. I have used the data base tools but this does not fix the problem even after shutting down the program. I have just tried to add another person with the results of not being able to add to the list.

I even downloaded the program again but still no change.

But after doing all the above steps again it has corrected it self

Regards Colin

 

 

Renee this problem has returned.

I added an existing person in my tree to an existing group where there are several people already on this group. After going back to check he was not linked to the group. I carried out all of the previous things like reloading Roots magic, Data base tools, backup, close program, but still will not accept adding this person to the group.

Something must be causing this problem and I now wonder how many others are not listed to groups where I have added them.

 

This is what I do.

click on the person

open edit person

click on groups, this opens quick groups

tick the group I want to attach this person to

click ok

close edit person file

click on groups above index

click on the group........he is not there ??????



#7 TomH

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Posted 03 June 2020 - 05:15 AM

If this has now become a repeatable problem, there is hope it can be diagnosed. You would have to submit your database file, the name of the group and the RIN of the person being excluded.

Tom user of RM7630 FTM2017 Ancestry.ca FamilySearch.org FindMyPast.com
SQLite_Tools_For_Roots_Magic_in_PR_Celti wiki, exploiting the database in special ways >>> RMtrix-tiny.png app, a bundle of RootsMagic utilities.


#8 Renee Zamora

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Posted 03 June 2020 - 07:37 AM

You can submit a ticket but we would still need to know if you are working with a group that you recently created or one that could have potentially been left blank at some point in the past. Try creating a new group to replace the one that the person is not saving in. You can color-code all the people in the current group to use that as a filter in adding to the new group. You may wish to do this with all your groups to rule out any issue with groups that may have been left blank at some point. 


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#9 lighthouse

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Posted 03 June 2020 - 05:59 PM

You can submit a ticket but we would still need to know if you are working with a group that you recently created or one that could have potentially been left blank at some point in the past. Try creating a new group to replace the one that the person is not saving in. You can color-code all the people in the current group to use that as a filter in adding to the new group. You may wish to do this with all your groups to rule out any issue with groups that may have been left blank at some point. 

Renee this was a group created a long time ago that had others in the group already.

I have created a new group and shifted all the people into the new group and the original person is included and holding.

Will watch in future to make sure it does not happen again.

Regards Colin