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RM7 program locking up after upgrade and using Family Search?


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#1 Fleetz

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Posted 25 February 2020 - 07:38 PM

Hi,

 

Anyone else having program locking up after upgrading to 7.6.3.0 when using the Family Search function?

 

Just upgraded RM7 and for the first time tried to start using the Family Search interface from within RM. After I put my Family Search login details and go back to start using the Family Search feature it locks up the program and only recovery is CTL, ALT, Delete and end program from Task Manager.

 

RM7 7.6.3.0 works fine unless I login to Family Search from within RM. 

 

Anyone having the same issue?

 

Cheers,

 

Ian



#2 Fleetz

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Posted 25 February 2020 - 09:33 PM

It gets worse Family Search appears to be a red herring, just trying to close the program down after skipping the back up freezes RM7. 

 

Is there any way I can roll back RM7 versions? 

 

INteresting when I close the program from Task Manager it shows the program as 32 bit, my laptop is 64.....not sure if there is a connection?

 

Anyway RM7 is now unuseable.....



#3 TomH

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Posted 26 February 2020 - 01:34 AM

Deleted erroneous message formed in the fog of waking up...

Tom user of RM7630 FTM2017 Ancestry.ca FamilySearch.org FindMyPast.com
SQLite_Tools_For_Roots_Magic_in_PR_Celti wiki, exploiting the database in special ways >>> RMtrix-tiny.png app, a bundle of RootsMagic utilities.


#4 Jerry Bryan

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Posted 26 February 2020 - 07:22 AM

RM7 is a 32 bit program. Windows still runs 32 bit programs just fine.

 

Jerry



#5 Renee Zamora

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Posted 26 February 2020 - 01:37 PM

I would recommend an uninstall/reinstall of RootsMagic. I'm not seeing any other reports of this so its local to your computer. Try turning off your firewall, antivirus and internet filtering software to see if one of them is blocking RM access to the internet. 


Renee
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