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FamilySearch Webhints Broken

FamilySearch Webhints

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#1 WayneL


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Posted 07 December 2019 - 06:18 PM

I noticed recently that I no longer have any FamilySearch webhints for anyone in my tree.  Not finding any mention of it here, I opened a case with RM support.  The response I got back today confirms that this is a known issue.  I'm told a recent API change at FamilySearch broke WebHints.  I figured I should put the word out here for anyone else who's noticed this and might look here for answers. 

#2 Renee Zamora

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Posted 09 December 2019 - 09:27 AM

I saw your support ticket and have corrected our agent over what they said. We do not know at this point if it's an API change. We have had no confirmation from FamilySearch on this issue. RM Development is still working with them on this. It's very possible the WebHints could start working again on their own.