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TreeShare Crashing


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#1 wllmbltn

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Posted 12 August 2019 - 05:20 PM

Getting exception error and then screen freezes and need to use Task Manager to kill RootsMagic. This is happening every time I try to open TreeShare.

  

Application Error

Exception Exception in module RootsMagic.exe at 000649BB

invalid GUID Picture (TanMediaPointer.ID)

 

Ran all the database tools, no help.

 

Any ideas?



#2 wllmbltn

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Posted 13 August 2019 - 06:17 AM

I decided to just create a new RootsMagic file and re-download my Ancestry family tree. No luck.

 

The download reaches 99% of step 2 Importing your Ancestry tree and I get the same Application Error as before. 

 

My main purpose in using RootsMagic is the ability to share the data with Ancestry and not it is not working.

 

How do I contact RootsMagic about this? Do they monitor this forum?



#3 Jerry Bryan

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Posted 13 August 2019 - 06:54 AM

They do monitor this forum. Indeed, they host it. But for your situation, you might need to open a trouble ticket. You can do so from their Web site.

 

Jerry



#4 Renee Zamora

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Posted 13 August 2019 - 09:49 AM

We are not sure yet why some users are getting this error. So far we haven't been able to reproduce it with our trees. Can you open a support ticket so we can test the download. 

 

https://support.root...us/requests/new


Renee
RootsMagic