14 replies to this topic

[jocelynmaher]

New to RM7.  New to geneology.  Hi members.

I have added many people to RM tree with photos however I cannot get most of them to appear on website.  I have a fb family page where I post the website address for all family members to view and they cannot see photos.

I read through a few forums and have done some suggestions:

. Photos are all in a dedicated folder on mac

. I have all photos checked  for scrapbook

. I have tried checking the primary photo box and also unchecking the box, with each change re publishing the website, no effect.

. I have deleted the website and re uploaded with new URL name 

. I have deleted all photos for a particular person and re entered them into for that person.

. files are all either .jpeg, .jpg or .png

. photos don't appear when person is double clicked on and also don't appear in media gallery

I have been concentrating on one person (George Ernest Brown) to do all this.  Only a photo of him will appear on website.  Other photos include headstone, cemetery details.  http://sites.rootsma...amily/index.php

Any suggestions? Please and thankyou.

 

[Renee Zamora]

First go to Lists>Media Gallery and make sure there are no red x's in the right corner of the images. Meaning the media links are broken. They won't upload if the links are broken. If the media is still on the computer and filenames have not been changed you can go to Lists>Media Gallery>Tools>Fix broken media links to have RM find and repair the links.

 

The other thing to make sure of when using "Primary photos only" is to check the Photos box to. At the very least that one has to be checked to upload any media. 

 

If you are still having an issue then open a support ticket so we can take a look.

https://support.root...us/requests/new

[jocelynmaher]

Renee.  No images have an X.  There are 7 photos for this person.  All are checked for scrapbook.  5 are checked for primary photo. Only one photo appears on website.  Thank you for your suggestions.  I will submit a support ticket.

[Jerry Bryan]

Could I many a suggestion/request? Namely, could the resolution of the problem be posted after the problem is resolved?. I would be most curious to know what caused this particular problem.

 

Jerry

[jocelynmaher]

Hi Jerry.  I will post solution once resolved.

[jocelynmaher]

Does anyone know how long RM take to reply to submitted tickets?  I have submitted a ticket on this topic and also sent 4 differing messages via the chat link on their website over a week ago. Not receiving any responses.

[Renee Zamora]

I see Jackson answered your ticket on Wednesday. He also gave the chat hours. He mentioned that our website only has thumbnails so that isn't true. The full size images are not uploaded but a compressed large than thumbnail image is. It is only when the website is reloaded that sometimes we see only thumbnails. Deleting the website and uploading again should fix it. 

[jocelynmaher]

Thanks Renee although I have not received his email in my inbox.  How do I get a copy please? 

[Renee Zamora]

Check if it went into your spam folder. You can also try logging into the ticket using the link below. 

 

https://support.root...us/requests/new

[jocelynmaher]

All emails went to spam !!!

[jocelynmaher]

Solution: (I am not very computer savvy so hope this explains things)

I am using the RM website.  I created website in RM7 not earlier versions which create different websites.  If I generated files and uploaded in my own website then more photos would show on website.  The one created on RM server will only show one photo person.  If photos are added to each fact a camera icon will still not appear on website therefore photos will not show.  They also don't show in media gallery on website.  Apparently this is just how RM7 is when published.  

Jerry, I hope this explains things.

[Renee Zamora]

As I mentioned earlier Jackson was not correct on the support ticket about only one media per person on the website. It should show them all if you selected that option. If you selected primary photos only then it would just show one. 

[jocelynmaher]

Renee, I deleted website and created new one.  Photo issue is still not resolved.  Only one photo will show on website and camera icons do not appear although they are in the database.  The person I am concentrating on has 5 photos, all checked for scrapbook, three checked for primary, still only one shows.

[kbens0n]

Renee, I deleted website and created new one.  Photo issue is still not resolved.  Only one photo will show on website and camera icons do not appear although they are in the database.  The person I am concentrating on has 5 photos, all checked for scrapbook, three checked for primary, still only one shows.

 

There should be ONLY ONE primary photo checkmarked. Primary "basically" means THIS PRIMARY PHOTO is to be shown juxtapositioned next to the individual's name.

Look up or search Primary photo in the RM Help facility (Main Menu -or- F1 function key) 

[jocelynmaher]

Renee emailed me a solution and it has worked.

 

On the screen shot "site settings.png" you have the option checked "Show primary photos" only. That setting will give you exactly what you are seeing, only the primary photo for each person. As long as you actually uploaded all the media when creating the website, by not using that similar setting. they should appear if you uncheck that box.  

If you have source media you are trying to show you will want to also uncheck the box in the settings to "Show Person and Family Photos Only". Otherwise the source media would not appear either. 

Sincerely,

Renee
RootsMagic, Inc.