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Can't delete [Unknown] [Unknown] person


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#1 BrianRenaud

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Posted 18 July 2019 - 02:09 PM

After some Treeshare sessions with Ancestry, and some deleting of inadvertent duplicates, I ended up with a person [Unknown] [Unknown].

 

No parents, no children.

 

When I highlight this "person" in the name Index, they show up as a child with no entries for Father or Mother.  If I double click that child, the popup shows no facts.

 

I don't seem to be able to delete this "person". I've started/stopped RM7 and  run the Database Tools sequence (a few times).

 

Any suggestions for how I might remove this person entry?

 

thanks - Brian



#2 zhangrau

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Posted 18 July 2019 - 02:42 PM

Have you verified that this is an actual record? Make sure that the RIN is displayed by going to Tools > File Options > Number to Display

 

If there is no RIN, then try this:

   Close and re-open RM

   File > Database Tools > Rebuild Indexes and Clean Phantom Records

   Close and re-open RM

   File > Database Tools > Compact Database

 

If there IS a RIN:

   After selecting the [Unknown] [Unknown] record in the side bar menu

   Then re-select that record in the main view (Family View would be my preference)

    Edit > Delete > Person



#3 BrianRenaud

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Posted 18 July 2019 - 04:10 PM

If there IS a RIN:

   After selecting the [Unknown] [Unknown] record in the side bar menu

   Then re-select that record in the main view (Family View would be my preference)

    Edit > Delete > Person

 

Thanks. There is a RIN. I selected in the sidebar, then selected in main (Family) view and chose Edit->Delete->Person. However, nothing appeared to happen. No message, but the entry was still there. I also tried adding the Unknown entry as a child to myself and deleting it, but that also didn't do anything.

 

Does/can RM do any logging that might clarify what's happening.



#4 Renee Zamora

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Posted 18 July 2019 - 04:50 PM

Will it let you add a fact to the person or their name? Then see if you can delete them. 


Renee
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#5 zhangrau

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Posted 18 July 2019 - 05:49 PM

And definitely run the Database toos to be sure your file has not been corrupted.



#6 pstaveley

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Posted 18 July 2019 - 06:13 PM

Is it no parents or blank parents?

 

Try to unlink the child from the non-existent parents and unlink from non-existent spouses

 

I sometimes find that a phantom child has been created by Treeshare and in order to remove that child I have to unlink them from the parent(s).



#7 LarryD

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Posted 19 July 2019 - 05:36 AM

Brian, I had the same issue and had to recreate the database using drag and drop. Here is the original thread:

http://forums.rootsm...the-index-list/



#8 TomH

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Posted 19 July 2019 - 07:35 AM

Drag'n'drop is lossy in undesirable ways. Have a look at this fb discussion for alternatives: https://m.facebook.c...155696234617921

Tom user of RM7550 FTM2017 Ancestry.ca FamilySearch.org FindMyPast.com
SQLite_Tools_For_Roots_Magic_in_PR_Celti wiki, exploiting the database in special ways >>> RMtrix-tiny.png app, a bundle of RootsMagic utilities.


#9 BrianRenaud

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Posted 20 July 2019 - 06:17 PM

Will it let you add a fact to the person or their name? Then see if you can delete them. 

Yes, I can add a fact to the person. But no, it will still not let me delete them. (Or more precisely, I can do the Delete, but nothing appears to happen.)



#10 BrianRenaud

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Posted 20 July 2019 - 06:20 PM

And definitely run the Database toos to be sure your file has not been corrupted.

Thanks. I started RM, ran through each of the File->Database Tools (all four completed with no problems), exited, again started RM. The Unknown entry was still there and still won't delete.



#11 BrianRenaud

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Posted 20 July 2019 - 06:27 PM

Drag'n'drop is lossy in undesirable ways. Have a look at this fb discussion for alternatives: https://m.facebook.c...155696234617921

Hmm, link produces a "Content Not Found" page. Maybe because I'm not (yet) a member of the RootsMagic Users FB group?  Or did the link get corrupted in the copy/paste process?

 

Also, I agree that I'd like to avoid drag and drop replication of the database.  I guess I'll just live with the entry if nothing else works.



#12 BrianRenaud

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Posted 20 July 2019 - 06:32 PM

Is it no parents or blank parents?

 

Try to unlink the child from the non-existent parents and unlink from non-existent spouses

 

I sometimes find that a phantom child has been created by Treeshare and in order to remove that child I have to unlink them from the parent(s).

I believe it's no parents. (In family view, I see the RM light grey "+Click to add father", "+Click to add mother" prompts.

 

Unlink from Parents runs without a message, but doesn't seem to do anything. Unlink from Spouse produces an error popup "There is no spouse to unlink".



#13 BrianRenaud

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Posted 20 July 2019 - 06:37 PM

FWIW, right clicking on Unkown entry (as child in family view) and selecting Manual Merge produces error popup "Access violation at address 0138C815 in module 'RoogsMagic.exe'. Read of address 00000000."

 

I assume this is just some non-defensive [sloppy] programming dereferencing with checking for null pointer, rather than an actually useful fact, but including for completeness.



#14 TomH

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Posted 20 July 2019 - 07:13 PM

The fb link works but only for group members.

One of my suggestions in that discussion was to try the Nameless People - Delete function in my old RMtrix utility at https://sqlitetoolsf...ilities-rmtrix/

Tom user of RM7550 FTM2017 Ancestry.ca FamilySearch.org FindMyPast.com
SQLite_Tools_For_Roots_Magic_in_PR_Celti wiki, exploiting the database in special ways >>> RMtrix-tiny.png app, a bundle of RootsMagic utilities.


#15 BrianRenaud

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Posted 20 July 2019 - 10:20 PM

Also, FWIW, [Unknown] doesn't show up in the People view, even though it still shows in the sidebar Name Index.