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Access Violation at address 006EB987

Error Message 006EB987

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#1 Rick Landrum

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Posted 02 April 2019 - 03:23 PM

Renee,

New error message (for me anyway).

 

While working with TreeShare, I am seeing this error message popup intermittently.

 

"Access Violation at address 006EB987 in module 'RootsMagic.exe", Read of Address 0000226A."

 

It has been happening for a couple of weeks now. RM freezes and only way out is to Cntrl/Alt/Delete and stop RM from running.

 

I have no idea what this means or how to fix it.

 

Any suggestions?

 

Thanks

Rick


RickL


#2 Renee Zamora

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Posted 02 April 2019 - 04:17 PM

Access Violations errors can have many causes.  I am going to give you a list of things to try and rule out the issue.

1. In RootsMagic go to File>Database Tools and run all options there in consecutive order.  If any issues are found run them a second time. Check if that resolved the error.
2. Run your anti-virus software program. Do a full scan. Windows 7 or later versions will have Windows Defender installed and should run that. If you don't have an anti-virus program then download Microsoft Security Essentials (free).
3. Download and install CCleaner (free) and run both the Cleaner and Registry tools.  You do want it to fix the registry problems.  When given the option to save a restore point please do so, just in case you need it. You can download CCleaner from here - http://download.cnet...r/?tag=main;pop
4. Download and install Malwarebytes (free) and do a full scan of your computer. You will want to remove any bugs found. You can download Malwarebytes from here - http://download.cnet...ml?tag=main;pop

 

There is no need to purchase the full version of CCleaner or Malwarebytes. The free versions will work just fine.

 

After doing that shut down your computer and restart it. Then open RootsMagic and see if the issues have been resolved.

 

Please note that its best to disconnect from the internet when you run your anti-virus and anti-malware programs. That is because these bugs are getting very sophisticated and "call" home when you try to remove them.


Renee
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#3 Rick Landrum

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Posted 02 April 2019 - 07:42 PM

Thanks Renee,

I'll give it all a try. I have a good anti-vius program.

Rick


RickL


#4 Rick Landrum

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Posted 03 April 2019 - 08:22 AM

Access Violations errors can have many causes.  I am going to give you a list of things to try and rule out the issue.

 

Renee,

I've successfully run all the clean up programs you mentioned. Everything found appeared to be just routine cleanup. (probably needed to do all this anyway). So far I have not had the error recurr, but will be watching for it. It was only popping up every once in a while, strange...

Thanks again

Rick


RickL


#5 Rick Landrum

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Posted 05 April 2019 - 06:43 AM

Renee,

I've successfully run all the clean up programs you mentioned. Everything found appeared to be just routine cleanup. (probably needed to do all this anyway). So far I have not had the error recurr, but will be watching for it. It was only popping up every once in a while, strange...

Thanks again

Rick

Renee,

So far so good. Error message has not come up again. Not sure what it was, but seems to be fixed. BTW - this only showed up in RM, and only when I was using TreeShare.

 

Thanks again

Rick


RickL