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#1 georgerpark

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Posted 12 January 2019 - 04:30 PM

in the past few days I have noticed that there is an issue when I work with RM and have an open window on my Chrome browser.

 

Almost as soon as I begin my memory begins to drag.

I can't manuver between windows.

if I try to type in anything - I have to WAIT and WAIT for the edit field to open.

then it's a struggle to get focus into the line, for example a new birth date, marriage date field.

 

My mouse will not move

if I type in the field - it doesn't appear for several minutes.

 

EVERYTHIING is sluggish.

 

I open the Task Manager to see what's going on.

the TM reports that RM is using a small amount of memory.

but the browser is hogging 40% 50%  - sometimes 80% of the computer memory.

there seem to be operations going on in the background.

the memory allocation for the browser is 'smoking hot'.

 

Is there something going on between Ancestry and my RM database?

or do I have a bug?

 

I downloaded a fresh copy of my anti-spyware program and ran a reboot.

This seems to have fixed the sluggishness issue a bit

however, the TaskManager still shows LOTS of activity

 

for example -- right now the TM reports RM is using 99.5 mb memory while the browser =is blazing away at 1953mg and going up and down only a decimal point.

 



#2 kbens0n

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Posted 12 January 2019 - 05:46 PM

RootsMagic has absolutely no interaction with your browser unless you are using the WebSearch tab AND have a checkmark in <Use external browser>
Is RM running fine when the browser is NOT open? When Edge or Internet Explorer is used instead? Any bug would affect everybody similarly and there's no indication of such.

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#3 zhangrau

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Posted 12 January 2019 - 06:26 PM

I'm running Win 10 and RM 7-5-8-0. I have 5 browsers loaded on my laptop: Edge, Chrome, Opera, Firefox and IE. I do NOT have tree online, so I have web hints turned off. I frequently have Edge, Chrome and Firefox (each running 3-10 windows - not tabs) and see no degradation in performance. The one web function that is a drag on performance is automated video (ads, embedded news videos, etc.) that stresses the video subsystem. I can tell when that is happening both because of the noticeable slowdown and because the cooling fan kicks on. Stopping the offending video, or closing the website with offending video ads, solves the problem as quickly as the fan can cool the overheating components.



#4 georgerpark

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Posted 12 January 2019 - 06:34 PM

I'm using Chrome. I think I'll try Edge and see if there is a difference.

I have no videos or similar embeds in my file. My dB contains information on over 210, 000 people.

other that text files of obit notices, etc. I have many thousands of photos.

but those were ALL in the file that was uploaded 2 months ago.

 

I usually research and find new information, then manually type that into my RM file.

download photos as available.

 

so I don't have any 'interactive' files that would interact,''

 

very strange.



#5 Vyger

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Posted 12 January 2019 - 07:00 PM

Something with your browser, I use Firefox, I just checked and I have 63 tabs open and it's only using ~1060mb of memory.


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#6 Renee Zamora

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Posted 14 January 2019 - 04:47 PM

I would try using CCleaner (free version) and see if a good cleaning helps. 


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