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Version 6 and 7

Major error

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#1 Sirius

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Posted 13 December 2018 - 06:16 PM

I received an error message while uploading files: <h1>incomplete response received from application</h2> in version 6.

 

So i downloaded version 7 (the latest) and got the same message. I even created a new account and same error.

 

Can someone help please?

 

 



#2 zhangrau

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Posted 13 December 2018 - 07:53 PM

Sounds like one of two things to me:

1 -- Disrupted or corrupted transmission. How reliable is your internet connection? Any changes in OS, firewall, or anti-virus software recently?

 

2 -- Perhaps a temporary glitch on the RM servers?



#3 Sirius

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Posted 13 December 2018 - 08:11 PM

I've tried MAC computer and windows...I have fiber (1 gig)...Even tried hotspot on my phone. Keep getting same message so I'm hoping it's a glitch on RM servers. Do they monitor this board?



#4 bobdz

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Posted 13 December 2018 - 09:44 PM

I'm having exactly the same problem.  I'm using V7 and have been successfully publishing my file to the RM servers for several years now with no issues.  I'm assuming that Roots Magic must be having a server problem at their end.



#5 allendew44

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Posted 13 December 2018 - 10:32 PM

I'm having the same issue with RM website update giving the error message. Also reported this in the Rootsmagic Facebook Group.

 

Been using for over a year now with no issues.



#6 Renee Zamora

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Posted 14 December 2018 - 09:13 AM

I have reported this to development. 


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#7 Renee Zamora

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Posted 14 December 2018 - 03:37 PM

Try it again, it should be working now. 


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#8 allendew44

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Posted 14 December 2018 - 04:50 PM

Working again for me. Thanks to the workers behind the curtains.