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Why do I have to tap more than once to move person from FS to RM?

tap person move. familysear

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#1 sandrabartman


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Posted 13 September 2018 - 01:30 PM




Why when matching people in my RM software to get an ancestor from FS to RM  do I have to I press the matching icon more than once?  Why doesn't the person automatically go over? Is this an issue with my software?  It would be a real time saver if I didn't have to tap so often.
The first time the person doesn't show up on the other side, then I press again it turns yellow then I have to tap it again before it turns green? 



#2 Renee Zamora

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Posted 13 September 2018 - 03:14 PM

It's hard in the forums to post screen shots and I think in this case it would be important for me to see how things are appearing on your screen when this happens. For there are a couple screens you must go through to add a person. Could you open a support ticket for us.