Jump to content


Photo

Why do I have to tap more than once to move person from FS to RM?

tap person move. familysear

  • Please log in to reply
1 reply to this topic

#1 sandrabartman

sandrabartman

    Advanced Member

  • Members
  • PipPipPip
  • 72 posts

Posted 13 September 2018 - 01:30 PM

Hello

 

 

Why when matching people in my RM software to get an ancestor from FS to RM  do I have to I press the matching icon more than once?  Why doesn't the person automatically go over? Is this an issue with my software?  It would be a real time saver if I didn't have to tap so often.
 
The first time the person doesn't show up on the other side, then I press again it turns yellow then I have to tap it again before it turns green? 
 
 

 

Sandra



#2 Renee Zamora

Renee Zamora

    Advanced Member

  • Support
  • PipPipPip
  • 7993 posts

Posted 13 September 2018 - 03:14 PM

It's hard in the forums to post screen shots and I think in this case it would be important for me to see how things are appearing on your screen when this happens. For there are a couple screens you must go through to add a person. Could you open a support ticket for us. 

 

https://support.root...us/requests/new


Renee
RootsMagic