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Access Violation Errors on a PC


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#1 Nevada Kid

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Posted 23 July 2018 - 12:44 PM

What causes this?
 
Access Violation
 
00407420
Read of Address 7777777C
 
0123A969 in Module 
 
When leaving Family Search, received this.
 
Access Violation
 
Read of Address 00000000
 
Also, a component of Family Search is running.


#2 Renee Zamora

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Posted 24 July 2018 - 02:13 PM

Access Violations errors can have many causes. I am going to give you a list of things to try and rule out the issue, after you have restarted your computer.

 

1. In RootsMagic go to File>Database Tools and run all options there in consecutive order. If any issues are found run them a second time. Check if that resolved the error.

 

2. Run your anti-virus software program. Do a full scan. Windows 7 or later versions will have Windows Defender installed and should run that. If you don't have an anti-virus program then download Microsoft Security Essentials (free).

 

3. Download and install CCleaner (free) and run both the Cleaner and Registry tools. You do want it to fix the registry problems. When given the option to save a restore point please do so, just in case you need it. You can download CCleaner from here - http://download.cnet.com/CCleaner/

 

4. Download and install Malwarebytes (free) and do a full scan of your computer. You will want to remove any bugs found. You can download Malwarebytes from here - http://download.cnet...4-10804572.html

 

There is no need to purchase the full version of CCleaner or Malwarebytes. The free versions will work just fine.

 

After doing that shut down your computer and restart it. Then open RootsMagic and see if the issues have been resolved.

 

Even with this it could just be that a component of FamilySearch is still running in the background and didn't close out gracefully. If you have the option to send in the error report do so, that way development can see what is happening. It's not connected to your computer but does tell us what was going on. 


Renee
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