Jump to content


Photo

Tree Share Connection Lost

Tree Share Connection Lost

  • Please log in to reply
29 replies to this topic

#1 Rick Landrum

Rick Landrum

    Advanced Member

  • Members
  • PipPipPip
  • 346 posts

Posted 20 July 2018 - 08:13 AM

Have been using Tree Share since introduced. Suddenly today my connection to Ancestry has dropped. If I try to log back in to Tree Share from RM, Ancestry wants me to reconnect by creating a new data base. If I do, every thing I have done in the past will be lost, if it isn't already. Also all Ancestry hints will start over, requiring a new review on each person to clear the lights. Web Search, Family Search hints, etc are still working OK. My account with Ancestry is all in order and I can log into my Ancestry tree on line OK. Ancestry hints have also disappeared from my RM tree. Other hints working OK.

 

I tried restoring an older RM backup from when I know Tree Share was working, but no help.

 

Is anyone else having this issue?

What can you do to prevent having to start over?

 

Sitting tight until I figure this out.

 

Any help appreciated

 

Thanks

Rick 

 

PS - If I create a new RM data base from Ancestry (rather than from RM to Ancestry) will the Ancestry hints all be recreated, or will the matches be preserved?


RickL


#2 Renee Zamora

Renee Zamora

    Advanced Member

  • Support
  • PipPipPip
  • 8375 posts

Posted 20 July 2018 - 10:31 AM

Restoring a backup made when last connected should have resolved this, so something else is going on. 

 

Inside RootsMagic go to Tools>File Options>Ancestry and click on "Reset TreeShare". Then close RM and restart the computer and see if the connection is still there when reopened.

 

If not, they maybe you have more than one Ancestry account using the same username or email address. Switch which one you were using and see if it can then see the tree. If that works you need to contact Ancestry to have them merge the accounts. 


Renee
RootsMagic

#3 Rick Landrum

Rick Landrum

    Advanced Member

  • Members
  • PipPipPip
  • 346 posts

Posted 20 July 2018 - 12:53 PM

Renee,

I only have one A.com account.

 

I have restored RM DB to a known date when Tree Share was connected, but it still would not connect.

 

I tried the "Reset Tree Share", rebooted the PC,  and it is still asking me to create a new data base.

 

Looks like the only alternative is to create a new data base and then review and merge the old and the new.

 

Thanks

Rick


RickL


#4 Renee Zamora

Renee Zamora

    Advanced Member

  • Support
  • PipPipPip
  • 8375 posts

Posted 20 July 2018 - 04:59 PM

Sounds like that is what you will need to do. Very odd that the restore did not resolve it. Something must have happened on the Ancestry side with the whole tree. You could ask Ancestry support to check if that tree has become corrupted somehow.


Renee
RootsMagic

#5 Rick Landrum

Rick Landrum

    Advanced Member

  • Members
  • PipPipPip
  • 346 posts

Posted 21 July 2018 - 08:02 AM

Renee,

I have renamed my old RM tree and then downloaded a fresh tree from Ancestry. This all worked fine and of course there is a new connection to the Ancestry tree in Tree Share. Now I am opening both RM trees and cross checking them. Any differences I'm dragging and dropping from the old to the new, merge (have to be careful here), and then make edits if necessary. Thankfully, most records are the same because I have been pretty diligent in keeping my Ancestry tree updated. I then update Ancestry, if needed, from the new tree using Tree Share. So far, so good, but what a pain!!

 

I hope this does not happen again. I'll ask Ancestry to check what happened, but most of the time they just  refer me back to RM Support.

 

Thanks again

Rick


RickL


#6 Rick Landrum

Rick Landrum

    Advanced Member

  • Members
  • PipPipPip
  • 346 posts

Posted 23 July 2018 - 03:05 PM

Renee,

 

As predicted previously, Ancestry referred me back to Roots Magic Support. Their response read, in part -

 

"Hello Rick,

Thank you for contacting Ancestry in regard to Roots Magic's Tree Share.

We're sorry for the back and forth. However, we do not have technical support for Roots Magic's Tree Share. Sorry for the inconvenience......"

 

I'm following the process I mentioned previously, trying to synchronize my old DB with the new one created by downloading from Ancestry.

 

Thanks

Rick
 


RickL


#7 Renee Zamora

Renee Zamora

    Advanced Member

  • Support
  • PipPipPip
  • 8375 posts

Posted 24 July 2018 - 02:41 PM

Sometimes its best to not even tell them you are using a third party. To easy to pass the buck and not actually check the tree for corruption. If the connection is lost it was lost on their side since the backup restore didn't resume the connection either. I would be suspicious of the system enhancements they did messing with that tree location, that is why RM cannot find it now. At least that part is done on Ancestry and you shouldn't go through this again. Wish we had better news for you. 


Renee
RootsMagic

#8 Rick Landrum

Rick Landrum

    Advanced Member

  • Members
  • PipPipPip
  • 346 posts

Posted 25 July 2018 - 08:28 AM

Renee,

Not the first time.....thanks anyway


RickL


#9 RealSpike

RealSpike

    New Member

  • Members
  • Pip
  • 1 posts

Posted 06 August 2018 - 05:18 AM

Same thing happened to me last night. The Ancestry tree appears fine when I login from PC or iPad, but RM no longer sees it and wants me to upload or download new. I have to agree with Ancestry that this is a RM issue. I’ve used TreeShare from the beginning but consider it buggy and not 100% reliable.

#10 TomH

TomH

    Advanced Member

  • Members
  • PipPipPip
  • 6177 posts

Posted 06 August 2018 - 05:36 AM

That's a radical conclusion in the face of the turmoil in the normal Ancestry web service causing intermittent data access. And FTM users driven to distraction with FamilySync that uses the same Ancestry API as TreeShare. And FTM developers driven to extraordinary efforts such as the FamilySync Traffic Light which spends most of its time on red and orange (meaning don't sync because it's too risky).

Could it be that the fault lies with Ancestry?

Tom user of RM7550 FTM2017 Ancestry.ca FamilySearch.org FindMyPast.com
SQLite_Tools_For_Roots_Magic_in_PR_Celti wiki, exploiting the database in special ways >>> RMtrix-tiny.png app, a bundle of RootsMagic utilities.


#11 Rick Landrum

Rick Landrum

    Advanced Member

  • Members
  • PipPipPip
  • 346 posts

Posted 06 August 2018 - 01:48 PM

Tom,

I tend to agree. I started this post because my RM tree was suddenly disconnected from A.com and I have not been able to reconnect it. As a result I've had to rebuild a new tree on RM and connect it to Ancestry. (has cost me a ton of hours....) To avoid the redundant hint problem, I downloaded my tree from Ancestry to RM and the A.com hint links were preserved apparently. They have not reappeared.

 

Now, for about the last week, I keep getting freezes when trying to use Tree Share. Only way out is to use Task Manager and start over on my task. This seems to come and go and is not a new problem. It happens quite often.

 

Curious thing is that running RM alone, no problems. Running A.com alone, no problems. Running Tree Share ..... ton of problems??

Rick

---------------------------------------------

Whoops - this afternoon - Tree Share is crashing every time I try to access. I keep getting a variety of error messages ranging from "check my firewall and internet connection" to "Ancestry connection is unstable". I'm guessing there is just some kind of problem with their API because I'm having no problems connecting directly with Ancestry or with RM otherwise.


RickL


#12 jimmycq

jimmycq

    New Member

  • Members
  • Pip
  • 2 posts

Posted 07 November 2018 - 11:04 AM

I too have just lost connection to the Ancestry Tree Share in the past 2 days, tried inviting myself as an editor from Ancestry but made no difference when trying from RM. Waiting to see if any other help comes up. What would be the better, uploading from RM with existing file or downloading from Ancestry and starting a new file ? Like others a lot of time spent on these databases and wouldn't like to go through all the hints etc again.



#13 Renee Zamora

Renee Zamora

    Advanced Member

  • Support
  • PipPipPip
  • 8375 posts

Posted 07 November 2018 - 11:22 AM

First make sure you don't have the wrong database open. Use File>Open>Search for a file to see your other databases. 

 

If that isn't the issue then File>Restore a backup that has the connection still in it. Restore in a different folder if you need to prevent overwriting your current database. 


Renee
RootsMagic

#14 jimmycq

jimmycq

    New Member

  • Members
  • Pip
  • 2 posts

Posted 07 November 2018 - 02:45 PM

Restored a backup from the 4th and now have the connection to Tree Share back in operation, thanks Renee, will now try some hints etc and see how I get on.



#15 JimPat7

JimPat7

    New Member

  • Members
  • Pip
  • 2 posts

Posted 17 January 2019 - 07:27 AM

Hi, Since yesterday I am having problems with Tree Share for Ancestry. It comes up with login to Ancestry and when I do it comes back with an error message "Ancestry not responding".

As I have read the only way I can get out of this is by Ctrl Alt Delete and then I am certain it deletes my tree so I have to restore it from previous version.

I have done a "reset tree share" still the same error.

I contacted Ancestry they said it was a RootsMagic issue! I contacted  S & N Genealogy from where it was purchased they could not help! said contact RootsMagic!

Going round in circles.

Can anyone give me some help,please.



#16 Bob C

Bob C

    Advanced Member

  • Members
  • PipPipPip
  • 234 posts

Posted 17 January 2019 - 07:31 AM

Once again, Ancestry has changed their interface that RootsMagic uses without telling anyone. RootsMagic is working on an update to fix the problem. Be patient!



#17 wawee

wawee

    New Member

  • Members
  • Pip
  • 4 posts

Posted 17 January 2019 - 07:59 AM

I am having the same problem as everyone else. I was using TreeShare as recently as last night (Wednesday, 1/16). Today (Thursday, 1/17) I get an "Ancestry is not responding" error message. So frustrating - I was in the middle of something big! I am eagerly awaiting news of a fix for this issue.



#18 gramssearch

gramssearch

    Member

  • Members
  • PipPip
  • 14 posts

Posted 17 January 2019 - 08:07 AM

so glad that RM tech is working to fix this! Thanks!



#19 TomH

TomH

    Advanced Member

  • Members
  • PipPipPip
  • 6177 posts

Posted 17 January 2019 - 08:32 AM

It's my impression that TreeShare is suffering from problems with Ancestry, nor necessarily a change in the API, that is also affecting FTM users.

There is an unrelated issue that requires an update in RM and that is the builtin WebSearch link to Ancestry.com. The workaround is to create a custom WebSearch link to Ancestry. My years-old WebSearch link to Ancestry Canada is working fine.

Tom user of RM7550 FTM2017 Ancestry.ca FamilySearch.org FindMyPast.com
SQLite_Tools_For_Roots_Magic_in_PR_Celti wiki, exploiting the database in special ways >>> RMtrix-tiny.png app, a bundle of RootsMagic utilities.


#20 bwr63

bwr63

    Member

  • Members
  • PipPip
  • 13 posts

Posted 17 January 2019 - 08:33 AM

Not sure if this is a related issue but here goes. For the past week if I upload to ancestry, say for example, a birth & burial fact. Then I have been getting the attached sources crossed or only one source uploaded to the wrong fact. For example burial source attached to birth fact in ancestry and no birth source uploaded.

 

Its not just these two facts but I have seen others as well.







Also tagged with one or more of these keywords: Tree Share, Connection Lost