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Database Persons with [Unknown] [Unknown]


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#1 sakleiner

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Posted 16 July 2018 - 01:39 PM

My database has about 15 persons showing as

[Unknown] [Unknown]

for first and last names.

Unable to delete. 

Ideas?

RM version 7.5.7.0

Thx

 



#2 Bob C

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Posted 16 July 2018 - 02:25 PM

Have you run File>Database Tools top to bottom after restarting both your computer and RM?



#3 Renee Zamora

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Posted 16 July 2018 - 03:17 PM

If the Database Tools do not resolve it then do a drag n drop of the entire database into a new blank one. 


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#4 sakleiner

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Posted 16 July 2018 - 03:31 PM

Hi, yes..ran the tools.  Did close and reopen RM...will try the pc reboot and see what happens.

 

Have you run File>Database Tools top to bottom after restarting both your computer and RM?



#5 sakleiner

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Posted 16 July 2018 - 03:43 PM

Hello and thanks. Is there a tutorial on how to drag/drop a db as you described.

 

If the Database Tools do not resolve it then do a drag n drop of the entire database into a new blank one. 



#6 sakleiner

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Posted 16 July 2018 - 03:55 PM

Figured the drag drop out.  The issue looks like it was resolved using this technique. I will test around in the new DB and see how things look.

 

Thank you

 

If the Database Tools do not resolve it then do a drag n drop of the entire database into a new blank one.